Assistant Manager Store

Angel A. Egozcue

** ***** *** *****, ** *****

Cell: 839-***-**** — E mail: ************@*****.***

OBJECTIVE

To contribute my skills and abilities in while forming part of a group or team where I can be continually tested on my potential. Improving quality of service while increasing productivity whenever it is needed and required. Motivated towards continued self- improvement and seeking to being valued and well regarded as an employee.

EXPERIENCE

August 2024- April 2025: Circle K Assistant Manager

Assist the Store Manager with oversight of store operations and helped with hiring, supervising and coverage when required

Worked with the staff to accomplish daily tasks, bookkeeping, merchandising and daily food preparation

Able to maintain high standards and provide fast and friendly service to our customers

May 2021- September 2024: Uber and Instacart

Delivery Driver

Home or business delivery services including groceries, restaurant orders and prescription medications

May 2022 - October 2023: Remote PCG Consultant (Florida)

Understanding of Federal, State, and local Medicaid policies as they pertain to our Florida clients. Drive client reimbursement optimization and program expansion; identify risk factors and execute mitigation strategies

Focus on developing long-term client relationships — expanding influence, increasing retention, solving issues, and driving satisfaction. Proactively identify problems and provide solutions to clients. Build client excitement in terms of new features, functionality, and services

Provided internal feedback regarding the evolving needs of PCG clients on how to remain responsive, competitive, and good partners

Contribute to a professional and respectful team dynamic with a culture of mutual accountability

Deliveryof results in terms of client success metrics, both individually and collaboratively

January 2022- April 2022: Axelon Services

Remote Senior STD Claims Specialist for MetLife (Tampa, Florida)

Managed overall block of assigned claims in accordance to Operational Efficiency goals, Demonstrate Service Delivery and Customer Satisfaction goals; included prioritizing actions, appropriately utilizing resources, maintain data integrity through accurate benefit decision and payment

Executed individual claim action plans, point of contact for claimants and provided a high-level of service; including delivering on commitments, timely return of phone calls, and clear communication, and handling claim decisions. Proactively updates partners that may be working with the claimant when key events are being considered or have occurred

February 2019- May 2021: Independent Management Services (US Imaging)

Remote Imaging Consultant / Member Advocate

Provided a high standard of service for all inbound and outbound calls for customers while providing accurate and prompt assistance to educate new members on the value of US Imaging services and program benefits

Confidentially verified member eligibility and medical information according to HIPAA while ensuring cases are accurately documented in the system and updated in a timely manner

Acted as the primary liaison with physician offices and other medical provider services

Managed all cases requiring follow-up, including measuring member satisfaction and providing management with reports

Scheduled appointments efficiently and conveniently for US Imaging members

February 2019- January 2020: Century KIA of Tampa Bay, FL

Product Specialist/ Salesman

Primarily ensured excellent customer service when assessing customer' s needs towards purchase of a new or used vehicle

Met monthly quota for each month in sales towards additional commission gains

Promoting additional service contracts and vehicle insurance plans when financing or purchasing new and/or used vehicles

Kept regular inventory of vehicles and products with sales team while updating and providing reports to management weekly

April 2017-December 2018: Robert Wood Johnson/Barnabas Health(RWJBH)

Medical Secretary/ Insurance Verification Specialist - Jersey City Medical Center Orthopedics Group

Responsibilities include answering and directing calls to appropriate personnel; scheduling and confirming patient appointments, booking and confirming surgical procedures; receive and direct documents and messages to the proper personnel.

Contacted and communicated with insurance providers, including approvals on diagnostic and surgical procedures, communicating plan of care and/or treatment and prescriptions. Distribute information by mail, email, or fax and keep medical records, correspondence files, and a technical library when required. Weekly rounds to ED and ICU departments; ensuring cases of worker's compensation, victims of crime, and pedestrian struck patients receive and complete the forms necessary for health coverage during and after emergency operating procedures; updating agencies and employers the plan of care and treatment being provided.

March 2015-April 2017: CIOX Health (Formerly Healthport)

Began in an entry-level position as ROI Specialist for Newark Beth Israel Hospital of Newark, NJ in April of 2015

Responsibilities included customer service as in person and telephone in a very busy medical setting,working directly with HIM and fellow coworkers to effectively produce and release health information under HIPAA rules and guidelines.

Readily available when needed for other sites and hospitals when assistance or coverage was needed. Travelled frequently for this purpose.

In September of 2015 1 was promoted to Area Client Service Supervisor. Therein responsibilities included scheduling of over 30 different health clinics and communication with each practice manager to ensure requests were processed in an efficient and timely manner.

Knowledge and appropriate use of several EMR systems and paper charts.

May 2013-February 2015: Community Access Unlimited - Elizabeth, NJ

PPP (Personal Preference Program) Consultant/ Non-profit Organization

Enrolled and provided consultation service for qualified consumers participating in the Personal Preference Program (PPP); self-managed a full-time schedule with a caseload of over 125 individuals and families; assisted consumers of varying degrees of medical conditions, illnesses, and/or mental disorders regarding any inquiries, issues, and/or complaints covering all services provided.

Completed quarterly visits in the homes of each consumer and met required monthly deadlines; developing a Cash Management Plan (CMP) with consumers to meet needs, medical equipment demands, and apply any adjustment of services according to everyone’s condition and/or situation; ensuring quality of service with thoroughly written reports required by CMS (Center for Medicaid Services) of NJ

SKILLS

Capable and proficient in Microsoft's Office Excel, Word, Outlook, and PowerPoint. Bilingual and completely fluent in English and Spanish. Customer oriented and dedicated to service.

EDUCATION

2004-05 Instituto de Banca & Comercio - Rio Piedras, PR

Certified in computer repair & secure networking

2002-03 Universidad Metropolitana - Aguadilla, PR

Certified in Computer programming

2001-02 U.S. Air Force Basic Military Training - San Antonio, TX

BMT Certification

1998-2001 Escuela Superior Domingo Aponte Collazo - Lares, PR

High School Diploma

Contact this candidate