Customer Service Relations

JACQUELINE MUSCO

East Northport, NY 631-***-****

***************@*****.*** https://www.linkedin.com/in/jacqueline-m-26225764/ SUMMARY

Seasoned professional with strong experience in customer-facing roles. Adaptable, with a growth mindset, a talent for relationship building and a passion for customer service. Proven track record in optimizing protocols, handling admissions, and enhancing customer relations. Skilled in financial administration, staff training and maintaining high satisfaction ratings. CORE COMPETENCIES

Customer Service Admissions and Enrollment Management CRM Systems Event Operations Regulatory Compliance Travel and Logistics Support Vendor and Client Relations Retail Management Account Management Document Management Sales Database Management Staff Training Communication Microsoft Office Google Suite

PROFESSIONAL EXPERIENCE

Non-Foods Marketing, Westbury, NY

Trade Show Director

Ensured effective communication and management of team members to support successful trade show operations. Coordinated seamless travel and accommodations arrangements in support of attendees including sales personnel and customers. Collaborated with an outside IT team to update and maintain the CRM system, enhancing data accuracy and accessibility. Conducted outreach to previous event attendees to foster continued engagement and participation. Sail Caribbean, Northport, NY

Head of Admissions and Family Relations

Assisted the Director with leadership responsibilities and decision-making, providing strategic consultations that contributed to increased enrollment. Managed financial operations, including accounts receivable/payable, inside sales and insurance billing processes. Ensured compliance with travel insurance regulations, as well as upkeep of processes in response to changes in current regulations. Coordinated and managed travel arrangements for executive team members. Provided comprehensive training to seasonal employees and also conducted informational presentations to prospective clients. Implemented a new CRM system to streamline the enrollment process. Digitized user records and simplified paperwork procedures by digitizing records. Upkept/Maintained backend of website. Troubleshoot user issues. Party Hardy, Miller Place, NY

Manager

Managed retail operations at several brick-and-mortar locations. Executed staff training initiatives to augment team skills and streamline operations. Revised customer service procedures, achieving increased customer satisfaction and service delivery efficiency. Optimized inventory management practices, maintaining consistent product availability, minimizing overstock. Provided assistance to clients for special event orders, including wedding invitations and customized balloon setups. Reconfigured the retail layout to improve the customer shopping journey and enhance operational flow. SKILLS

Technical Proficiency with: Microsoft Office Suite, Constant Contact, Mailchimp, RingCentral, Olark, Campminder, WordPress, Adobe Suite, Google Suite, POS systems

Excellent Interpersonal and Communication Skills

Exceptional Customer Service Skills

Jacqueline Musco, Page 2

Problem-Solving and Conflict Resolution Skills

Typing Ability of 77 wpm

Data Abstraction

Presentation Skills

Event Coordination

EDUCATION

New York Institute of Technology, Old Westbury, NY Bachelor of Professional Studies, Hospitality Management Comprehensive training in hospitality operations, marketing, event planning, and financial management. Gained hands-on experience through internships and industry projects. Developed leadership and customer service skills for careers in hotels, tourism, and event management.

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