Customer Service Health Care

Suzanne Forbes

[**** Walnut Kansas City, MO ***** 816-***-**** ***********@*****.***

Objective

To expand my skills and to use them to enhance my employers and customers. I am a fast learner and have a desire for knowledge. I excel in retaining information. I possess specialized skills in customer service and can quickly resolve customer service issues.

Education

·High School Diploma from Parkway Central In Chesterfield, MO

·Some college at Webster University in Webster Groves, MO. Health Care Administration

Experience

DIRECTOR OF ADMISSIONS, MARKETING AND SOCIAL SERVICES, AIT BLUE RIVER HEALTH CARE AND REHAB 09-2006 – 12-2019

·Marketing to hospitals, home health and hospice agencies and assisted livings.

·All admission packets.

·Calling all insurance agencies and obtaining authorization for admissions.

·Touring and meeting with family and residents.

·In charge of the Covid unit. Making all of the resident move decisions and helping to take care for the residents.

·Completed my Administrator in Training program.

·I did get census up to 158. We held 160. I broke a

· record. Still has not been reached since I left.

Skills & Abilities

COMMUNICATION

·I would visit patients and families to speak about our facility and had great results.

·Available 24/7 to all families and residents. Very customer service oriented.

LEADERSHIP

·On the board of the South Kansas City Chamber of Commerce for 7 years.

·Helped develop Bikers for Babies in St. Louis for the March of Dimes.

·Helped develop the Alzheimer’s Ride in St. Louis.

·Also a Social Service Designee and am a certified Activity Director.

·Am a notary.

·Led several resident and family council meetings.

·Led membership council for Chamber of Commerce.

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