Customer Service Tax Preparer
Resume:
Jennifer Veloz
North Port, FL. *****
***************@*****.***
Summary
Seasoned Tax Preparer specializing in personals returns. Technologically savvy and meticulous in completing documentation according to guidelines. Quick learner with excellent communication skills and professional demeanor.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues.
Work Experience
Tax Preparer HR Block (Season)12/2022 – 04/2023 to 12/2023 – 04/2024
• Knowledge of tax laws and regulations
• High level of accuracy and attention to detail to ensure that all relevant information is accounted for and entered correctly.
• Communicate effectively with clients to explain tax concepts and answer any questions they may have.
• Provide excellent customer service to build and maintain relationships with their clients. Certified Nursing Assistant Registry St. Vicent Health Care - Pasadena, CA 03/2022 – 02/2023
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Certified Nursing Assistant Ararat - Los Angeles, CA 07/2022 – 01/2023
o Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
o Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
o Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
o Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. Bakery Clerk Vons - Pasadena, CA
10/2020 - 03/2022
o Decorated and merchandised quality bakery goods to build business reputation and revenue base.
o Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
EKG Monitor technician
• Monitored patients' heart rhythms and functions through cardiac monitoring strips.
• Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
• Communicate effectively with patients to explain the EKG procedure and answer any questions they may have.
• Provide excellent customer service to patients, including ensuring their comfort during the procedure.
Education
High School Diploma
ST JUDE NURSING SCHOOL - Panorama City, CA
EKG Monitor Technician
Critical Care Training Center
Skills
• Fluent in Spanish
• CPR and First Aid Certified
• Patient Care
• Problem solving
• Data entry, scheduling systems, phone systems, bookkeeping Languages
• Spanish - Fluent
Certifications and Licenses
CNA January 2025
CPR Certification January 2023
CTE Certification Tax Preparer
EKG Monitor Technician April 2023
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