Facilities Manager
Resume:
Robin Susinno
Facilities Manager
Babylon, NY ***02
*******@***.***
Work Experience
Facilities Manager
Bayshore Campus Family Service League - Bayshore, NY
Nov 2023 to Present
Oversee Front Office Staff, including recruiting, hiring, developing, and conducting supervision and performance appraisals.
Train secretaries in all aspects of their role, including utilizing the EHR system for scheduling, report writing, record keeping and insurance verification.
Provide ongoing feedback to staff on performance.
Oversee and assist with electronic data entry and record keeping, including insurance initial authorizations and billing items.
Order supplies within each facility’s budget limitations.
Schedule and oversee building maintenance, including repairs, cleaning, and safety.
Maintain operations of office technology, including phones, copiers/scanners and fax machines.
Coordinate services from outside vendors.
Develop and implement changes to procedures and policies, as needed.
Maintain schedule of office and clerical staff availability.
Train staff in office technology as necessary.
Intervene in difficult client conflicts.
Order and distribute supplies.
Develop and implement reports, as necessary.
Monitor and manage expenses in petty cash and other relevant budgets.
Establish and maintain a positive and productive work environment.
Coordinator
DASH Family Service League – Hauppauge, NY
March 2023 to October 2023
• Oversee Follow up calls and linkages for all DASH associated programs • Ensure all services are added to the discharge trackers and specific indicators/ flags are added to accurately collect data on specialty populations • Schedule coordination • Monitor all Spreadsheets and databases • Ensure client follow up calls are conducted, documented and tracked within required time frames• Follow up on ED alerts and Hospital Transports from DASH to obtain outcome information (admissions vs. discharges) to determine follow up activities, including revenue producing services• Manage certain specialty referral sources (School collateral information, PCP referrals) to free up clinical hotline staff, assist with engagement of clients, follow up with referral source and track outcomes • Serve as a liaison for providers using BHL to set up account, train and problem solve issues • Conduct periodic audits of all data entry performed to ensure accuracy • Monitor and track that providers are providing follow up data regarding referrals by updating BHL system with intake appointments and engagements • Ensure cases are being discharged and made inactive after follow up work is complete • Serve as a point of contact for record requests • Assist with various data entry • All aspects of insurance verifications, authorizations and billing • Enhance revenue through the use of follow up billing codes both through direct service and oversight of staff making follow up codes • Continuously attempt to collect missing insurance information while conducting follow up to maximize billable services/revenue • Conduct periodic patient satisfaction surveys • Community Outreach Liaison
Facility Manager
DASH Family Service League - Hauppauge, NY
March 2019 to March 2023
• Supervise, train and evaluate non-clinical staff of facility • Set up and review billing and clerical systems, assist in preparation of billing reports and address and resolve issues of clerical coverage. • Oversee facility floor management and flow • Organize and monitor the programs billing, statistical and operations. • Oversee all statistical reporting and review and refine systems for collecting data for reports. • Assist in preparation for program audits, surveys and other reviews. • Track BH time and attendance • Act as liaison to other departments that support the operations, such as Purchasing, Facilities, HR Dynamics, Office Services, and Security. • Receive, obtain AVP approval, distribute, and file requests for leave for BH line staff. • Act as liaison between outside vendors and internal programs and systems • Review all administration program files, bringing them up to date. • Prepare BH employee timesheets for submittal to Central Payroll. • Coordinate front desk and administration coverage. • Conduct monthly consultation meetings with Clerical Supervisors and Business Manager. • Plan, coordinate, and track projects with Supervisors. • Assist in budget preparation and monitor expenditures and billing to conform to annual budget projections. • Coordinate employee personnel files. • Review, examine and analyze program statistical reports. • Monitor all purchases. • Manage agency vehicles, coordinate and produce weekly vehicle usage calendars for residence and BH staff, and supervise vehicle drivers.
Office Manager
Family Service League – Behavioral Health Clinic Central Islip, NY
February 2016 to March 2019
• Provide Office Management for Central Islip Clinic • Administrative Assistant Supervision • Billing • Inventory control/ordering, monitoring • Schedule coordination • Spreadsheets and databases • Provide support to the Division director and other management staff members, especially in confidential matters. • Monitor, distribute and replenish the petty cash for the division. • Verify accuracy and prepare weekly attendance sheets for the Director’s approval. • Acquainted with appropriate OSHA and other safety regulations and ensure that such requirements are met. • Conduct periodic audits of all data entry performed to ensure accuracy. • Supervise front office staff. • All aspects of insurance verifications, authorizations and billing.
Business Manager FEGS - Central Islip, NY
August 1997 to February 2016
Business Manager Mental Health Clinic, ACT Team, Transitional Case Management Program
• Supervise, train and evaluate clerical support staff. • Set up and review billing and clerical systems, assist in preparation of billing reports and address and resolve issues of clerical coverage. • Oversee clerical staff in the implementation of MIS systems in the department. • Organize and monitor the programs billing, statistical and clerical operations. • Oversee all statistical reporting and review and refine systems for collecting data for reports. • Assist in preparation for program audits, surveys and other reviews. • Track BH time and attendance for managers. • Act as liaison to other departments that support the operations, such as Purchasing, Facilities, HR Dynamics, Office Services, and Security. • Receive, obtain AVP approval, distribute, and file requests for leave for BH line staff. • Act as liaison between IT Help Desk and Bronx Behavioral Health, and point person to identify, troubleshoot, and resolve telephone, and computer issues on-site building-wide. • Take minutes, type and distribute reports, contracts, grants, QI minutes and Medical Staff meeting minutes. • Review all administration program files, bringing them up to date. • Prepare BH employee timesheets for submittal to Central Payroll. • Coordinate employee performance appraisals. • Coordinate switchboard and administration coverage. • Receive and distribute employee paychecks building-wide. • Conduct monthly consultation meetings with Clerical Supervisors and Business Manager. • Supervise support staff. • Assist AVP in organizing regional Behavioral Health meetings and reports. • Plan, coordinate, and track projects with Clerical Support Supervisors. • Assist in budget preparation and monitor expenditures and billing to conform to annual budget projections. • Coordinate administration's employee personnel files. • Review, examine and analyze program statistical reports. • Monitor all BH purchases. • Manage agency vehicles, coordinate and produce weekly vehicle usage calendars for residence and BH staff, and supervise vehicle drivers. • Assist Regional AVP in scheduling and organizing meetings, conduct minutes and submit reports.
Skills
• Leadership • Facilities Management • Supervision • Office Administration • Project Coordination • Help Desk • Community outreach • Billing • Budgeting • Statistics
References furnished upon request
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