Customer Service Store Manager

Enthusiastic manager and team player with extensive customer service experience. Proven success in exceeding customer expectations and issue resolution. Bringing a strong independent work ethic in a team environment and the ability and desire learn new software and systems. Able to promptly make appropriate decisions, communicate clearly on inquiries and problem resolution, and provide consistent reliability.

KEY SKILLS

Customer Service Integrity Creative Problem Solving Decision Making Effective Communication Professionalism Empathy Cash Handling Common Sense Detail-Oriented Strong Work Ethic Prioritization Multitasking Attention to Detail Initiative Management Leadership Teamwork Adaptability Accountability Creativity Can-Do Attitude Lifesaver Framing Software

WORK HISTORY

Ben Franklin Store, Muncy, PA

Framing and Store Manager Oct 1994 – Present

Provide excellent customer service by politely responding to customer requests

Promptly resolve customer issues to ensure positive customer experience

Approve and process customer returns, exchanges, and voids

Ensure a clean, well-stocked store for customers

Execute and enforce company policies

Perform opening and closing procedures

Maintain visual presentation and merchandising of store

Assist with receiving stock and stocking shelves

Manage up to 12 employees – directing activities and addressing personnel issues

Schedule staff to ensure appropriate store coverage and efficiency

Project a positive image and serve as a role model for staff

Maintain working knowledge of all store functions and provide coverage, as needed

Advise store owner of issues and present viable solutions

Collect cash at day-end and prepare for bank deposit

Deliver bank deposits and order change for daily needs, as required

Prepare and frame artwork, delicate projects, and various items (mat cutting, glass cutting, art/item mounting)

Recommend, select, and help locate or obtain merchandise based on Guest needs and desires

Troubleshoot equipment and software issues, perform maintenance when required

Establish and maintain an organized project organization system

Maintain accurate records of all customer framing orders

Develop and nurture cooperative and functional vendor relationships

Process UPS shipping and receiving

Answer phones and email communications

Responsible for complete confidentiality in all aspects of the position

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