Customer Care Client Service

SAMIKSHA RAMSEY

RESUME

Experience

FEB **** – CURRENT

ANALYST• ADMIN • DELTA DISTRIBUTION

• RECON OF TRIP SHEETS DAILY (INVOICES AND CREDITS)

• LINK INVOICES WUTH DELIVERY NOTES AND ORDERS

• DAILY FILING

• DEBTORS AND CREDITORS (WEEKLY AND MONTHLY)

• MONTHLY AND QUARTLY STOCK TAKE REPORTS

• LIAISON WITH SUPPLIERS AND PODS

• MONTHLY SUPPLIER REPORTS

• DAILY UPDATEING OF PAYMENTS

• DAILY GRV’S

• WEEKLY UPDATING OF THE SALES TRACKER REPORT

• COMPILING DAILY OUT OF STOCK LIST

• COKE REPORT

• MONTHLY NDS REPORTS

• DAILY TRANSFERS OF BOTTLESTORE PAPERWORK

JUNE 2021 – FEB 2022

ADMIN OFFICER• ADMIN • ECONOFOODS

• DAILY BANKING

• OPERATE SWITCHBOARD

• STOCK RECONS

• CASH BALANCING / RECONCILIATION / HANDLING OF PETTY CASH

• MANAGE TIME SHEETS & LEAVE APPLICATION

• ASSISTING THE HEALTH & SAFETY OFFICER WITH THE RELEVANT DOCUMENTATION FOR THE AUDITS

• HANDLING OF H/O AND CUSTOMER QUERIES

• DEALING WITH CLIENT’S ORDERS

• CLIENT SERVICE AND CUSTOMER CARE

• STOCK CONTROLLING (RECEIVING AND DISPATCHING)

• MANAGING CASH OFFICE (CHANGE REQUEST, SAFE COUNTS) JAN 2020 – DEC 2020

378 JOHANN STRAUSS

STREET,

ERASMIA,PTA,0183

074-***-****

Samiksharamsey12@gm

ail.com

DATE OF BIRTH

31/03/1992

NATIONALITY

SOUTH AFRICAN

FEMALE

RACE

INDIAN

MARTIAL STATUS

SINGLE

CRIMINAL RECORD

NONE

DRIVERS LICENSE

CODE 10

SECRETARY & SOCIAL AUX WORKER• ADMIN • CITY OF REFUGE

• ADMINISTRATION / SECRETARIAL DUTIES

• COUNSELLING (ADDICTIONS, SUBTANCE ABUSE,STRESS

MANAGEMENT, TEENAGE PREGNANCY)

• PREPARING ADMISSIONS AND DISCHARGE DOCUMENTS

JAN 2018 – NOV 2019

ADMINISTRATION CLERK / SECRETARY / STOCK CONTROLLER• ADMIN

• BAWAS FURNISHERS WAREHOUSE

• DAILY ADMINISTRATION

• DAILY FILING

• DATA CAPTURING

• DAILY STOCK COUNTS

• GRV STOCK

• RECEIVING AND DISPATING STOCK

JAN 2012 – DEC 2013 (CONTRACT)

SOCIAL AUXILIARY WORKER• ADMIN • FOUNDATION FOR

PROFESSIONAL DEVELOPMENT

• ESTABLISHING SUPPORT GROUPS

• INDIVIDUAL & GROUP COUNSELLING PATIENTS ON A DAILY BASIS

• PART OF A ROVING TEAM IN VARIOUS PHC AND HOSPITALS IN THE TSHWANE SUB DISTRICT

• COMPILING DAILY REPORTS AND FEEDBACK FOR SUPPORT GROUPS AND ATTENTED IACT TRAINING

• PRE-POST COUNSELLING (ADULTS, TEENAGERS AND ELDERLY)

• CONDUCTING OUTREACH PROGRAMMES AND EDUCATING THE COMMUNITY AND ENCOURAGING THE COMMUNITY TO ENGAGE

IN A GOOD AND HEALTHY LIFESTYLE IN VARIOUS PHC AND HOSPITALS

• PREPARING TEENAGE SUPPORT GROUPS AND GROUP READINESS SESSIONS

• DEALING WITH IN AND OUT BOUND CALLS REGSRDING HOME VISITS

• ASSESSING PATIENTS (TEENAGERS AND ADULTS)

• PATIENTS REFERRALS AND BOOKING APPOINTMENTS FOR

PATIENTS

• ADMITTING AND DISCHARGING OF PATIENTS

FEB 2016 – DEC 2017 (CONTRACT)

ENGINEERING CLERK• ADMIN • NATALPORTLAND CEMENT (NPC)

• ADMINISTRATION

• DATA CAPTURING

• COMPILING DAILY WORK ORDERS

• CAPTURING OF ARTISAN’S AND FOREMAN’S DAILY DUTIES Education

ST PAULS ACADEMY INTERNATIONAL, PRETORIA,GAUTENG

• GRADE 12 (MATRIC)

• 2009

• SUBJECTS : ENGLISH

AFRIKAANS

MATHEMATICAL LITERACY

TOURISM

LIFE SCIENCE

ECONOMICS

HOSPITALITY

DRAMATIC ARTS

TERTIARY EDUCATION

• CANDYS TRAINING ACADEMY (2011- 2013)

• QUALIFICATION : NATIONAL CERFICATE SOCIAL AUXILIARY WORKER

REGISTERED WITH (SACSSP)

• OXBRIDGE ACADEMY (2017 – 2019)

• QUALIFICATION : NATIONAL CERTIFICATE: HR MANAGEMENT N4 COMPUTER SYSTEMS

• MICROSOFT OFFICE (WORD / EXCEL / POWERPOINT)

• OUTLOOK

• SAPS

• IQ RETAIL

• SAGE

TEFL UNIVERSAL

• TEFL / TESOL 150 HOUR ADVANCED COURSE

References

• DELTA DISTIBUTION

PIETER FOUCHER 082*******

• ECONOFOODS

FRANCISCA KNOWLDS 076*******

• CITY OF REFUGE

RONNIE DOORSAMY 082*******

• BAWAS FURNISHERS

AZAAD DAWOOD 083*******

• NATAL PORTLAND CEMENT

DEVEN GOVENDER 082*******

• FOUNDATION FOR PROFESSIONAL DEVELOPMENT

SIVA CHINSAMY 078*******

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