Technical Support Desktop
Resume:
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SUMMARY
Accomplished IT Desktop Support
professional with extensive
experience in technical support
and service delivery across
diverse industries. Proven track
record in achieving service time
and quality targets while excelling
in customer relationship
management and technical
troubleshooting. Demonstrated
expertise in incident
management, problem-solving,
and team collaboration, with a
strong focus on customer
engagement and satisfaction.
Adept at handling complex
technical issues, providing remote
support, and utilizing IT service
ticketing systems to enhance
operational efficiency. Committed
to continuous improvement and
career advancement within the IT
support domain.
CERTIFICATIONS
Certification in UTC Ethics and
Compliances
Certification in UTC Code of
Business Conduct training
Certification in UTC security
Awareness
SKILLS
Customer relationship
management
Christo
MadavaRajesh
******@*****.***
Bangalore, India 560095
EXPERIENCE
01/2022 to 01/13/ 2023 & 11/20/2023 to 18 July 2025 IT Onsite Support (Skilled Professional)
Axiom Technologies PVT Ltd India Bengaluru, India
Supported IT infrastructure for clients OTIS Elevator PVT Ltd and GENPACT Ltd in Bengaluru.
Collaborated with team members to achieve target results.
Addressed complaints with clear communication and strategic problem-solving.
Achieved service time and quality targets.
Engaged with customers to better understand needs and deliver excellent service.
Identified issues, analyzed information and provided solutions to problems.
Accepted additional tasks to contribute to team success.
Handled customer concerns and escalated major issues to supervisor.
Trained and mentored employees to maximize team performance. 10/2008 - 11/2019
Technical Support Lead
CSC/DXC Technologies Private Limited Singapore
Provided technical assistance for hardware and software to clients including OTIS, SIGMA, UTC, and BIS UTC PVT Ltd Singapore.
Achieved service time and quality targets.
Engaged with customers to better understand needs and deliver excellent service.
Identified issues, analyzed information and provided solutions to problems.
Actively listened to customers to fully understand requests and address concerns.
Technical troubleshooting
Service delivery
Incident management
Technical documentation
Problem solving
Team collaboration
Customer engagement
Problem-solving
Active listening
Customer focused
Health and safety awareness
Complaint handling and
resolution
Deadline management
IT system diagnosis
Troubleshooting
Data backup and recovery
IT service ticketing systems
Remote customer support
JOB PROFILE
Axiom Technologies, OTIS
Elevator PVT Ltd India, Supporting
Hardware and software for 300
Users including LAN Technologies,
internet and intranet systems,
configuration and installation of
new servers., managing the day-
to-day running of the Windows
network infrastructure. Providing
support for various projects and
resolving all the trouble tickets on
time and within SLA. The ticketing
systems used are Service Now,
BMC Remedy, configuring and
installing iPhone, Blackberry,
Windows Mobile and printers, Bi-
annual Power Shutdown End to
End Preparation work, Involve
Shutting Down and Restoring
General Office Equipment in the
entire building. All the inventory
activities are being maintained In-
charge of all IT-related issues and
IT Project implementation, liaises
with vendors, Implemented IT
policies CMS PVT Ltd India, World
Bank, Performed hardware and
software installations providing
04/2006 - 09/2007
Technical Support Engineer
CMS Limited India –Client Place – World Bank Chennai India
Offered comprehensive technical support.
Maintained inventory and coordinated new software training.
Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Helped customers set up new systems, applications and software.
Resolved service user requests within target timeframes.
Used support tickets to track and speed up incidents.
Kept detailed records of new installations and related licenses. 08/2005 - 03/2006
Technical Support Engineer
Eminent Software Solutions India
Supported comprehensive software network for 30 computers, encompassing LAN technologies, internet, and intranet systems.
Generated and maintained operating systems.
Coordinated with external support services to resolve complex technical problems that required specialized expertise.
Installed and set up applications for clients, including anti-virus software and Microsoft office.
Installed new hardware and software to meet system specifications and user needs.
Updated software for new functionality and improved security.
Followed user guides and technical manuals to complete skilled repairs.
Set up new workstations for users with proper cables, equipment and software.
Facilitated the migration of data and systems during upgrades, minimizing loss of information and downtime.
EDUCATION
01/2005
Madurai Kamaraj University Tamil Nadu, India
B.Sc.: Electronics & Communication
[Degree] Graduate
LANGUAGES
English:
Proficient
Tamil:
Proficient
high-level customer care, training,
and technical support. Assembled
and installed computer systems,
workstations and peripheral
hardware, maintained of stocks
coordinate new software training.
Eminent PVT Ltd India,
Responsible for supporting the
entire software network for 30
computers including LAN
technologies, Co-ordinate new
software training.
CUSTOM SECTION
MCP SR5282360
PERSONAL INFORMATION
Date of birth: 25121983
Nationality: Indian
Marital status: Married
Gender: Male
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