Director of Operations

HADIYA PEELE

Bronx, NY *****

(***) *** - **** - ********@*****.***

PROFESSIONAL SUMMARY

Seasoned Ex Military with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.

SKILLS

• HRIS Management • Procedural Compliance

• Hiring and Onboarding • Employee Development

• Bookkeeping • CPR/AED

• P&L Reports • Dentrix, Denticon, Ascend

• UKG, Paylocity, Kronos

WORK HISTORY

01/2022 to Current Director of Operations

Dental Care Alliance - DCA – Darien, CT

Streamline administrative workflows to enhance staff productivity and patient scheduling efficiency

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Analyze KPIs to guide strategic decisions, managing collections, receivables, and referrals effectively

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Implemented an operational strategy that increased efficiency by 25% and reduced costs by 20% within the first year

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Optimize administrative processes, significantly increasing staff productivity and patient scheduling efficiency

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Drive substantial financial gains through effective management and strategic decision-making

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Currently manage 5 locations in Connecticut and lead a cross-functional team of 65 employees

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03/2020 to 01/2022 Intelligence Analyst

US Army – Afghanistan

Classified

02/2018 to 02/2020 Regional Manager

Diamond Braces – Brooklyn, NY

Oversaw daily operations, budgets, and performance across 6 locations, improving overall efficiency

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Led staff to expand brand reach and optimize productivity, yielding measurable growth

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Recruited, trained, and supported General Managers, fostering a culture of excellence

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Established and maintained operational standards, ensuring consistent service quality

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Effective team management including recruitment and development of all direct reports undertaking performance management and performance appraisals

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06/2016 to 04/2018 Intelligence Analyst

US Army – Tajikistan

Classified

01/2014 to 05/2016 Operations Manager

Pediatric Dentistry - HQRC Management – New York, NY Handled PPO, HMO, and Managed Care insurance plans, ensuring accurate claims processing

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Streamlined daily operations, optimizing appointment scheduling, patient records, and billing functions

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Supervised operations staff and kept employees compliant with company policies and procedures

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Conducted process audits to identify areas for improvement and implemented best practices

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Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly

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07/2010 to 12/2013 Intelligence Analyst

US Army – Yemen

Classified

01/2007 to 06/2010 Comptroller

The Hebrew Home For The Age – Riverdale, NY

Negotiated cost-effective quotes, managed $800,000+ in medical equipment,

$250,000+ in electronics

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Handled orders, service calls, and patient issues across five locations, ensuring seamless operations

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Optimized daily practice operations, enhancing appointment scheduling, records management, and billing

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03/2005 to 12/2006 Intelligence Analyst

US Army – Sudan

Classified

10/2002 to 02/2005 Assistant Comptroller

Kings County Hospital Center – Brooklyn, NY

• Responsible for the oversight of portfolios totaling $200 million, which was managed primarily by external investment Managers

Developed and implemented active ownership programs including voting proxies, social and governance policies

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• Managed financial operations, payroll and accounting processes

• Prepared balance sheets, cash flow reports and income statements Meticulously managed payroll and accounting processes, maintaining accuracy and efficiency in all financial transactions and reporting

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07/2000 to 10/2002 Associate Director

Kings County Hospital Center – Brooklyn, NY

• Managed operations, ensuring seamless execution and high team productivity

• Prioritized tasks and allocated resources effectively to maintain productivity Communicated capacity, sourcing, and technology gaps to senior leadership for resolution

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05/1999 to 06/2000 Intelligence Analyst

US Army – Fort Leonard Wood, Missouri

Classified

EDUCATION

12/2024 HRIS Certificate: Human Resources Management Coursera - Online

11/2024 Bachelor of Science: Biochemistry

University of The People - Pasadena, CA

01/2022 Certified Nutritionist: Nutrionist

ISSA - Phoenix, AZ

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