Call Center Agent, Customer Service Representative, Office Assistant
Resume:
Jalisia Diggs
Killeen, TX
*********@*****.***
Professional Summary
A highly motivated and detail-oriented individual seeking a challenging position. An environment where I can utilize my skills in data entry, security management, communication,and customer service to contribute to the company's success and achieve professional growth. Willing to relocate: Anywhere
Work Experience
Food Service Manager
Texas Department of Criminal Justice
September 2023 to June 2024
• Managed 20-30 inmates, ensuring efficient meal preparation and service for an entire prison by adhering to
TDCJ policies and procedures.
• Maintained strict inventory control, minimizing waste and ensuring adequate supplies for daily operations, resulting in reductions of food costs.
• Ensured compliance with all health and safety regulations, including food handling and sanitation standards, maintaining a safe and clean working environment.
• Conducted regular inspections of food service areas, identifying and resolving potential hazards, and implementing corrective actions to prevent future issues.
• Maintained overall safe enforcement in the kitchen and chow hall. Production Associate
Tesla Inc.
February 2023 to August 2023
• Operated machinery and equipment according to established procedures, ensuring efficient production and minimizing downtime.
• Assembled components and parts according to specifications, ensuring accurate and timely completion of production orders.
• Followed standard operating procedures (SOPs) and safety protocols, ensuring compliance with company policies and regulations.
• Met or exceeded production targets, contributing to overall team productivity and efficiency.
• Collaborated with team members and supervisors to resolve production issues and improve workflow, fostering a positive and collaborative work environment. Data Entry Clerk & Dispatch III
DPW Ft.Cavazos
March 2022 to December 2022
• Accurately entered and updated data into
DPW databases, ensuring data integrity and completeness.
• Processed and verified DPW work orders, ensuring accuracy and compliance with regulations.
• Coordinated and dispatched DPW crews and equipment to respond to service requests and emergencies, ensuring timely and efficient resolution.
• Received and processed incoming calls and requests from residents and DPW staff, gathering information and prioritizing responses based on urgency and impact.
• Communicated with other agencies and departments, such as police and fire, to coordinate responses to incidents and emergencies, ensuring seamless collaboration. Correctional Officer III
Texas Department of Criminal Justice-Gatesville, TX February 2021 to March 2022
• Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
• Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
• Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
• Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
• Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
• Assisted in the transportation of inmates to court appearances or other facilities while maintaining strict security protocols
• Performed pat-downs and body searches on inmates when necessary to prevent smuggling of prohibited items
• Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed
• Participated in ongoing training programs to enhance knowledge of corrections policies, emergency response techniques, self-defense tactics, etc
• Developed positive relationships with inmates through effective communication skills resulting in improved compliance with rules
• Trained new correctional officers on proper procedures leading to increased efficiency within the department
Education
Beauty Row Academy
January 2024 to December 2025
Diploma
Ellison High School
January 2015 to December 2019
Skills
• Microsoft Office
• Problem solving
• Time Management
• Kitchen experience
• Security professional
• Self Efficient
• Business management
• Leadership
• Customer Service
• Food service management
• Communication
• Supervising experience
Certifications and Licenses
Esthetician
July 2025 to Present
Completed Esthetician school and 750 floor hours . Currently waiting on the state boards. Driver's License
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