Customer Service Administrative Support

Kaomi Luna *** Wadsworth Avenue New York, NY *****

347-***-**** *********@*******.***

OBEJECTIVE

Resolute and experienced professional with a strong background in customer service, administrative support, and team leadership. Highly responsible, empathetic, and organized, with a strong vocation for service. Known for adaptability to various environments while maintaining a positive, purposeful attitude.

EXPERIENCE

05/17- present (Cashier Manager) Pioneer supermarket / (Cashier) Global Fresh supermarket, Bronx NY

•Assisted with store opening and closing duties and coordinate scheduling.

•Managed and trained cashiers on POS systems for proper cash handling procedure.

•Resolved customer concerns and escalated customer issues promptly and professionally.

•Conducted daily drawer counts, reconciled sales reports, and prepared bank deposits.

•Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.

•Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.

•Maintained a clean, organized front-end environment and supervised checkout operations.

09/16 - 03/2017 Mac Wholesale, New Jersey

•Inspecting items for quality contralto meet standards.

•Packing and labeling finished goods for shipping.

•Assembling Products or parts on a product line.

•Cleaning and maintaining the work area and machinery.

EDUCATION

High School Diploma (equivalent) Genesis de la villa, Santiago, Dominican Rep -2015

SKILLS

• Executive team leadership

•Conflict Resolution

•Time Management

•POS System Operation & Scanner use

•Customer Service Excellence

Bilingual (if applicable)

REFERENCE: Upon Request

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