Front Office Duty Manager

Bamboo Drive

Hopewell P.O

Hanover

Tel: 876-***-****/876-***-****

E-mail: *************@*****.***

Experience

Evening Duty Manager, Jewel Grande Montego Bay Present Acting Housekeeping Executive, Jewel Grande Montego Bay Feb. 2025 – April 2025

Achieved 90% pass on health and Safety Audit

Achieved 97% pass on Mystery shopper Audit

Attained and sustained 95% room turnover rate per day.

Implement supply/equipment control system.

Create property cleaning schedule.

Restore and maintain all equipment and tools.

Motivate team to operate at maximum potential.

Improve team morale and accountability.

Evening Duty Manager, Jewel Grande Montego Bay 2024-2025

Guest Relations and Issue Resolution: Respond to guest complaints, concerns and queries. Resolving issues promptly and professionally.

Property Inspections and Maintenance: Conduct daily inspections of the property to identify and address potential issues, ensuring a safe and secure environment.

Associate Supervision and Support: Supervise and support evening staff, including front desk, housekeeping, food and beverage, maintenance and security, to ensure seamless operations.

Emergency Response and Crisis Management: Manage and respond to emergencies, such as medical incidents, property damage and security breaches.

Operational Oversight and Reporting: Oversee evening operations, maintaining accurate records and logs of activities, incidents and issues, and reporting to senior management as required.

Front Office Agent, Gasparilla Inn & Club ` 2023-2024

(500 Palm Avenue, Boca Grande, FL 3392)1

Perform all related front office operations

Assess and resolve guest issues

Handle group resumes and billing guidelines

Complete any additional tasks assigned

Evening Duty Manager, Jewel Grande Montego Bay 2022-2023 Acting Evening Duty Manager, Jewel Grande Montego Bay 2022-2023 Front Office Supervisor, Jewel Grande Montego Bay 2022

Supervise all front office areas to include:

(Front desk, Concierge, Guest Services,

Bell Desk and PBX)

Enforce and monitor standards of operation daily.

Relief Evening Duty Manager

Department Trainer

Front Office Agent, Jewel Grande Montego Bay 2019-2022

Relief Duty Manager

Department Trainer

Relief Night Auditor

Antigen Testing Administrator

Night Auditor, Sandals Royal Caribbean Hotel 2016-2019

Check and balance all reports and accounts.

Prepare night audit report.

Open and close property management system (Infor).

Monitor fire safety system.

Night audit trainer.

Perform duties of manager on duty.

Cost Control Clerk, Sandals Montego Bay 2015-2016

Ensure all inventory controls are maintained.

Supervise storeroom operations.

Daily posting of all requisitions on a timely basis.

Work alongside receiving to ensure best quality items are received daily.

Work alongside chef to conduct periodic yield test and menu cost.

Weekly monitoring of bar and restaurant pars (inventory counts and reconciliation reports).

Periodical spot checks of utility meters to ensure daily readings are accurate.

Perform daily reconciliation of gas station.

Receive gas deliveries (Propane, octane and diesel).

Report daily to Financial Controller.

Junior Sales Executive, Sandals Royal Caribbean 2015

Resort specialist - Conduct site inspections.

Setup and operate AV systems.

Arrange and host functions such as: returning guest dinners, group dinners and travel agent events.

Coordinate and prepare convention room for special meetings such as conferences, workshops, etc.

Sell candlelight dinners, flower packages, cakes, wines, etc.

Prepare and deliver anniversary, honeymoon and birthday packages.

Setup in-room escapades for special occasions

Create new products and services to generate additional income.

Create flyers for specials and sales promos.

Conduct daily reconciliation report of revenues, pre-booked and complimentary services.

Front Office Agent/Concierge, Sandals Royal Caribbean 2013-2015

Register & process guests and their assigned rooms.

Handle guest problems, complaints and requests.

Upselling guest rooms and promoting hotel services.

Handling payments (currency exchange, cash advances, bill settlement, petty cash, debit and credit card, etc.).

Perform bellman duties (handle luggage, property orientation, and room orientation).

Switchboard operator (PBX)

Host cocktail parties and wine tasting

Schedule airport transfers

Education

Western Hospitality Institute 2017-2021

Kenilworth HEART Academy (NCTVET) 2012-2013

Rusea’s High School 2007-2012

Qualifications and Achievements

Bachelor Degree (Hospitality Management)

Associate Degree (Hotel and Restaurant Management)

Certified Hospitality Supervisor by American Hotel & Lodging Association (Jewel Grande Montego Bay)

Certified Guest Service Professional by the American Hotel & Lodging Association Educational Institute. (Sandals Royal Caribbean)

NCTVET NVQ-J Level 2 Certification in Front Office

Playa Culture Courtesy Award – January 2021 (Jewel Grande)

Playa Culture Courtesy Award – September 2020 (Jewel Grande)

Stand Out Performer Award – September 2020 (Jewel Grande)

Top Seller Award – July 2020 (Jewel Grande)

Certificate: Outstanding Sales Achievement – July 2020 (Jewel Grande)

Certificate: Outstanding Sales Achievement – February 2020 (Jewel Grande

Evangelist (Hopewell Door of Faith Church of God Worship Centre)

Most Improved Employee Award – October 2014 (Sandals Royal Caribbean)

Caribbean Secondary Education Certificate 7 CSEC Subjects

Prefect (Rusea’s High School)

Peer Counselor (Rusea’s High School)

Class Monitor (grades 7-11 at Rusea’s High School)

Scholastic Achievement Certificate (Rusea’s High School)

Two (2) Certificate of Excellence in Mathematics (Rusea’s High School) Skills and Interests

• Front Office Trainer

• Administrative Skills

• Sales and marketing skills

• AV system setup and control

• Multi-tasking Skills

• Motivator/Events Coordinator

• Master of Ceremony/Host

• Customer and personal service skills

• Active listening and learning skills.

• Analytical and problem-solving skills.

• Computer literate – Good with Microsoft Office Word, Excel, Publisher, Power Point and Outlook.

• Effective written and verbal communication skills

• Time and stress management skills

• Trained Infor PMS system user.

• Trained Visual One PMS system user.

• Trained Oracle user

• Trained Opera user

• Trained SAP user

• Trained HOTSOS user.

• Visual arts (drawing and painting)

• Valid Driver’s License (General)

Reference: Available upon request.

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