Administrative Assistant Customer Service

YUSSUF M. HASSAN

Toronto Ontario – 437-***-****– ********@*****.**

PROFESSIONAL SUMMARY

Detail-oriented and client-focused Administrative Professional with 10+ years of experience supporting executives, managing complex documentation, and delivering excellent customer service in legal, finance, HR, and community sectors. Adept at organizing meetings, handling sensitive records, and ensuring regulatory compliance. Known for being proactive, responsive, and professional in fast-paced environments. CORE COMPETENCIES

Client Relationship Management

Office Administration & Scheduling

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Document Management & Data Entry

Communication & Interpersonal Skills

Time Management & Prioritization

Onboarding & Internal Liaison

Compliance & Confidentiality Handling

PROFESSIONAL EXPERIENCE

Project Administrative Assistant

Toronto Community Housing – Development Division Toronto, ON 2024

Supported project manager with scheduling, document tracking, and client outreach.

Managed meeting documentation and updated project files, drawings, and timelines.

Liaised with internal teams and stakeholders to ensure alignment and compliance. Remittance Processing Specialist

JP Morgan Chase & Co. Toronto, ON 2022 – 2023

Processed up to 600 cheques daily while ensuring accuracy and compliance with deadlines.

Maintained client account integrity and adhered to banking protocols. Program Assistant

University Settlement Toronto, ON 2021 – 2022

Provided full administrative support to program leaders and staff.

Coordinated schedules, managed confidential files, and responded to inquiries. Concierge/Security Roles

Various Locations (ASP Inc., Condor Security) Toronto, ON 2019 – 2024

Served as front-line liaison for residents and clients, maintaining professional and secure environments.

Managed documentation, emergency responses, and contractor access with precision. Human Resources Assistant

CultureLink Settlement Services Toronto, ON 2014 – 2015

Supported recruitment, onboarding, and document drafting for a 15-member team.

Maintained HR databases and ensured compliance with confidentiality standards. YUSSUF M. HASSAN +1-437-***-**** ********@*****.** Page 2-2 Administrative Assistant

Laurence Cohen & Associates Toronto, ON 2008 – 2010

Provided legal admin support including file preparation, travel booking, and document drafting.

Coordinated with courts and clients to ensure smooth workflow. EDUCATION & CERTIFICATIONS

Master of Laws (LLM), International & Corporate Law University of Illinois, Urbana-Champaign 2017

Honours BA, Human Rights & Equity Studies + Public Admin & Law Certificate York University, Toronto 2016

Diploma, Court & Tribunal Agent and Immigration Consultant Humber College, Toronto 2007

Certificate, US Political Institutions – Harvard University 2023 Certificate, Mental Health First Aid (Youth) – MHCC 2023 ADDITIONAL SKILLS

Fluent in English and Kiswahili

Familiar with legal and financial terminology

Experienced with documentation compliance and regulated industries

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