Operations Manager Sales
Resume:
DARRAH FISHER
SALES OPERATIONS MANAGER
P 903-***-**** E Darrah.Fisher@yahoo.c
om A Tyler, TX
OBJECTIVE
EDUCATION
Experienced Sales Operations Manager with strong leadership skills, dedicated to driving team success and improving sales processes. Seeking to lead and motivate a sales team, streamline operations, and deliver measurable results to support company growth.
COSMETOLOGY
PAUL MITCHELL BEAUTY SCHOOL
Jacksonville, FL
Jan 2011- Sept 2011 (With Honors)
KEY SKILLS
● MARKETING STRATEGY
● MICROSOFT WORD
● DATA ANALYSIS
● CUSTOMER SUCCESS
● FINANCIAL MANAGEMENT
● INVENTORY MANAGEMENT
● STAFF MANAGEMENT
● QUALITY CONTROL
AWARDS
● CUSTOMER CARE AWARD
● CUSTOMER GROWTH AWARD
● RECORD SALES WEEK AWARD
● HIGHEST CUSTOMER COUNT
AWARD(X2)
EXPERIENCE
2024-2025
Amazon- Home seller partner support associate
Tyler, TX
● Support Amazon's Selling Partners in solving incoming issues via three communication channels (Phone, email, and chat).
● Manage high volumes of inbound and outbound calls, emails, and chats promptly.
● Identify customers’ needs, clarify information, research every issue, and provide solutions.
● Exemplify Amazon's Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion for our customers and delivering an exceptional customer care experience with every contact.
● Build sustainable relationships and engage customers by going the extra mile.
● Oversee and achieve various productivity and quality targets and metrics.
● Collaborate with various internal stakeholders and teams.
● Document all Selling Partner interactions and information according to standard operating procedures.
2011-2024
Great Clips Sales- Operations Manager
Jacksonville, TX
● Supervise the daily operations of the salon and ensure staff provide excellent customer service.
● Recruit, train, and onboard new employees.
● Conduct performance reviews and provide feedback, coaching, and disciplinary action when necessary.
● Ensure customers receive high-quality services and resolve any complaints or concerns.
● Promote loyalty programs and encourage customer retention.
● Track sales performance and ensure the achievement of financial goals.
● Manage the salon’s booking system and software to ensure efficient scheduling and record-keeping.
● Maintain accurate records for compliance, staff performance, and inventory management.
● Ensure the salon complies with local health and safety regulations, including sanitation and hygiene standards.
● Create promotional offers, discounts, and special events to increase revenue.
● Monitor stock levels and manage vendor relationships for product procurement.
COMMUNICATION
Leveraging strong communication skills, I effectively lead and motivate a diverse team of stylists and staff, build lasting client relationships, resolve conflicts, and ensure smooth day-to-day operations. I also manage marketing efforts and vendor communications to enhance the salon’s success and customer satisfaction.
LEADERSHIP
As an Operations Manager, I provide strong leadership by motivating and guiding a team of stylists and staff, fostering a collaborative environment, setting clear expectations, and driving to ensure exceptional service delivery and operational efficiency. REFERENCES
Adrieane Ables
Sales Manager
Embryasia Johnson
Colleague
Lola Sirles
General Sales Manager
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