IT Project Analyst

***.**********@*****.*** 917-***-**** linkedin.com/in/obiomarichardson

Professional Summary

Strategic IT professional with 15+ years of progressive experience in IT support services, project management, and operations across healthcare, finance, and nonprofit sectors. Proven success in managing multi-site technical support teams, optimizing service delivery using ITIL frameworks, and driving innovation through automation and emerging technologies. Adept at aligning IT initiatives with business goals, developing lifecycle management strategies, and delivering user-centric solutions in complex environments.

Core Competencies

SAP System Configuration

Agile Methodology

End-User Requirements,

Testing, and Training

IT Process Improvements

Vendor & Contract Management

Technology: Knowledgeable of SAP S/4 HANA, Bloomberg Terminals, Circuit Designs, Network Infrastructure, JIRA, MEF Standards, API Integrations, Voice Over IP (VoIP), Uptivity Recording System, ESNA Voicemail, Ticketing Systems

(ServieNow)

Professional Experience

Project Analyst Bloomberg L.P. Feb 2022 – Aug 2025 Led cross-functional initiatives to manage and optimize SAP software across the organization, ensuring seamless service delivery and alignment with business objectives. Partnered with IT support teams to integrate SAP workflows into broader ITSM processes, improving system uptime, user experience, and cross-departmental collaboration.

Streamline operations and enhance user experience through customized workflows, reports, and interfaces to optimize usage and boost productivity.

Implement comprehensive testing of SAP implementations to minimize disruptions and maintain system integrity.

Establish and maintain documentation of configurations, processes, and procedures to support compliance, transfer knowledge, and enhance future optimizations.

Ensure that the engineered SAP solutions align with business objectives, initial needs, and developed concerns while being effectively utilized by internal clients to contribute to the company's success. Network Communications Bloomberg L.P. Jul 2019 - Feb 2022 Managed telecom vendors to design, order, and support connections across the U.S. and Canada; executed global initiatives as Project Lead of Global Application Programming Interface.

Processed first-line invoice approvals and oversaw the management of global vendor circuit installations.

Provisioned and designed circuits and circuit equipment, and troubleshoot units after installation.

Led cross-functional team initiatives, ensuring access and designs were communicated clearly to all vendors.

Developed team training for the migration process, oversaw 120 vendor transitions to a new platform, coordinated global team timeframes, and facilitated delivery.

IT Applications Lead Hospital for Special Surgery Feb 2017 - Jul 2019 Directed daily IT operations and maintenance of clinical users' servers, software, and hardware.

Reorganized budget of $368,000 within six months and saved 25% by re-negotiating vendor contracts, monitoring contractual agreements, and timely resolution of issues.

Reduced service ticket expenses by $15K with reduced IT support issues and increased user satisfaction.

Increased customer engagement, improved customer satisfaction, and enhanced morale of the clinical application users.

Configured significant changes, upgrades, and maintenance of communications applications. OBIOMA RICHARDSON

CROSS-FUNCTIONAL IT LEADER

TECHNOLOGY INTEGRATION LEADER

End-User Experience

Optimization

System Design and Upgrades

End-User Experience

Optimization

Staff Training & Development

Service Desk & ITIL Practices

IT Support Services

Management

Multi-site Team Leadership

Oversight & ROI Workflow

Strategic Planning

Optimization

***.**********@*****.*** 917-***-**** linkedin.com/in/obiomarichardson

Developed procedures and protocols for server maintenance and software and hardware installation.

Led design and implementation of internal processes of service requests for clinical application users.

Ensured that all projects were delivered on time, within scope and budget.

Assist in defining project scope and objectives, involving stakeholders, and ensuring technical feasibility. Corporate Systems Analyst II New York Presbyterian Hospital Dec 2014 - Feb 2017 Collaborated with business units to define and develop project scope, requirements, timelines, and project goals for on-time and on-budget delivery.

Led significant IT projects with oversight of definition, development of testing and review, tracking of results, and budget planning for small to medium-sized IT projects.

Managed client interface requests and recommended interactions required to fulfill business needs.

Established key relationships with business stakeholders and development teams to resolve issues.

Managed an enterprise-wide project that focused on the improvement of clinical operations, resource allocation, and patient care by utilizing locating equipment and staff in real-time.

Introduced a recording system for transfer center nurses that ensured safe relocation of critical patients.

Collaborated with internal and external partners to set up data exchanges involving HL7. Telecommunications Specialist New York Presbyterian Hospital Oct 2006 - Dec 2014 Liaised between technical departments and end users for guidance and communications regarding projects/products and recommendations for solutions to telecom switch design, mobile communications, and data service requirements. Promoted to a project leadership role for telecom projects.

Integrated 20K users across five campuses into one unified and efficient system with the implementation of an enhanced system that reduced redundancies and improved workflow.

Succeeded in significantly exceeding organizational goals with proactive customer relations and timely services for telecom installations with the elimination of any gaps in service.

Designed a new workflow process for the telecom team that improved efficiency and productivity.

Led telecommunications management for the corporate site, including negotiating product requirements with customers and designing upgraded workflow for the entire enterprise.

Enhanced user vmail options with the integration of cloud-enabled communication and collaborative software.

Selected as a Telecom Trainer to customers on the use of telephony equipment and voice applications.

Integrated conversion of communications across properties with one campus network instead of separate infrastructures for voice and data.

Additional Experience

Telecommunications Analyst New York Presbyterian Hospital Oct 2006 - Aug 2009 HRIS Support Assistant New York Presbyterian Hospital Oct 2005 - Oct 2006 Facility Services Administrative Assistant Planned Parenthood of New York City Apr 2002 - Jul 2005 Education & Professional Development

Master of Business Administration Project Management Forbes School of Business at Ashford University Bachelor of Arts Organizational Management Forbes School of Business at Ashford University Global Knowledge Training Certificate Telecommunications Fundamentals 2010 Nortel Servord Training Certificate 2008

Professional Affiliations

Founder and President Watch Her Win

2019 - Present

Director of Operations Black Is Tech 2019 - 2020

Director of Communications, New York City Chapter National Black MBA Association 2018 - 2019 President, New York City Chapter National Association of Women 2016 - 2018

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