Customer Service Expert

***** ******* ***., ******, **, ***** • ***********@*****.***

• 586-***-****

MATTHEW OLDS

Customer Service Expert

PROFESSIONAL SUMMARY

Dynamic Customer Service Expert with extensive experience in team management, legal documentation, and delivering top-tier customer satisfaction. Demonstrates a proven ability to handle diverse client needs with efficiency and dedication, drawing from a background in sales and business operations.

EMPLOYMENT HISTORY

FUNERAL ASSISTANT Jul 2021 - Jan 2023

Wujek-Calcaterra and Sons Sterling Heights and Shelby Township, MI OWNER/OPERATOR Aug 2019 - Jul 2021

Momentum Wholesale Warren, MI

FINANCE AND INSURANCE MANAGER Sep 2018 - Aug 2019

Mercedes-Benz of St. Clair Shores St. Clair Shores, MI OWNER/OPERATOR May 2013 - Jul 2019

Oldsschool Tree Service Warren, MI

OUTSIDE SALES MANAGER Feb 2008 - Apr 2013

Adesa Atlanta Atlanta, GA

EDUCATION

BACHELOR OF ARTS IN MARKETING 1995 - 1999

Michigan State University

REFERENCES

Susan Olds, DTE Energy, Energy Resolution 586-***-****); Charles LaColla, DTE Energy Retired Journeyman. Coordinated visits, enhancing efficiency

Ensured seamless services, boosting satisfaction

Executed timely pickups, maintaining reliability

Provided exceptional service, adapting to needs

Opened and operated a business as a buyer/wholesaler Managed vendor negotiations and logistics

Prioritized customer service as a business goal

Managed legal documents, ensuring compliance

Oversaw sales, increasing budget by 10%

Acted as interim GM, maintaining operations

Operated tree trimming business, managing equipment and hiring staff Provided accurate estimates, ensuring work met expectations Delivered excellent customer service and managed payroll effectively Managed sales in GA & AL

Coached dealerships, optimized inventory

Attended auctions for fleet transactions

Leveraged customer service to boost company success LANGUAGES

English (Highly proficient), American Sign Language (Proficient). HOBBIES

Exercising, cooking, golf, and now pickleball.

SKILLS

Customer Support (Expert), Conflict Resolution (Expert), CRM Software (Skillful), Active Listening (Expert), Communication Skills (Expert), Negotiation (Expert), Client Relations (Expert), Customer Service (Expert), Product Knowledge (Expert), Troubleshooting (Expert), Time Management (Experienced), Empathy (Expert), Problem Solving (Experienced), Adaptability (Expert), Team Leadership (Expert).

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