Customer Service Team Lead

CRYSTAL WILKINSON

PH. 602-***-****

CUSTOMER SERVICE, CLERICAL, ADMINISTATIVE ASSISTANT, TEAM LEAD

PROFILE

Go-getter with integrity and a great work ethic! Experienced in many different computer software programs. I’m good at following procedures and learn best hands on. I enjoy keeping busy. Dedicated hard worker. Very determined to succeed and highly energetic. Great communication skills verbal and written able to multi-task and able to do my best troubleshooting situations to figure out a resolution that will work for all. I enjoy serving in any way I can, empowering and uplifting others daily. I keep a positive can-do attitude no matter what the day brings! SKILLS & SUMMARY OF QUALIFICTIONS

Experienced in customer service keeping an office organized and professional. Experienced in general office procedures, record keeping and keeping confidentiality at great importance. Proven ability in negotiations and conflict resolution techniques. Great soft skills can work great independently and in a team setting. I will get the job done I am a fast hands on learner! I enjoy helping and serving others. Experienced in coordinating schedules calendar appointments and following deadlines as needed. Superior Choice Credit Union Ladysmith, WI August 2023 to current Teller Member Experience Specialist

Greeting guests and members with exceptional customer service welcoming everyone. Assisting members in problems or teller transactions or directing them to the appropriate person to assist them. In charge of following strict opening and closing procedures, keeping track of balancing cash drawers, and reports conducting my job being very detail oriented and keeping confidentiality, privacy and accuracy to the highest level! Maintaining accurate account information on the computer systems. Artisans Inc. Glen Flora, WI February 2022 to February 2023 Direct to Consumer Coordinator

Checked emails and voicemails first thing each morning. Checked for new orders for each of the stores we ship orders out to. My department was a 3rd party fulfillment center for Ducks Unlimited, Apopo Hero Rats, NWTF, Scheels and more. I was in charge of pulling the orders, packing the orders and shipping orders with a scale and ShipStation. Pulling daily sales reports, ensuring daily accounting numbers balanced. I was in charge of ordering inventory to stock shelves and keep my shelves organized. I was in charge of updating inventory counts on the backside of the websites and following up on made to order custom state specific orders we would get which would take 7-10 days in production. Responsible for ensuring shipping and packing supplies was stocked. Answer customer service calls answering their questions and assisting them as much as possible. Processing return/exchanges as necessary.

Nicolet Staffing Ladysmith, WI October 2021 to January 2022 Office Clerical Administrative Assistant/Recruiter Open up the office each morning, check voicemails each morning take detailed notes, return calls as necessary and relay them to manager, make calls for her as needed. Make copies to ensure we have enough documents for the office, make recruiting calls in attempts to find candidates who want to work and try as hard as possible to get them scheduled to come in for an interview. Add appointments to our calendars keep track of them, make follow up calls and assist manager with payroll duties on Mondays sorting paper time sheets, verifying each time-sheet each line time in and out time in a computer program sorting them in alphabetical order. Printing invoices, scanning uploading essential documents and being very detailed in logging messages and employee employment information very detailed in the lengthy process. Running background checks and screenings on each candidate. Ensuring files are put together in order with everything required.

Chick-fil-A Avondale, AZ May 2020 to August 2021

Team Member *promoted to Team Trainer

Responsible for greeting every guest going above and beyond doing whatever I can to give them the absolute best service! Responsible for many different positions depending on the day and post you're assigned to outside order taking using an iPad to greet each guest with a positive happy ready to serve attitude and take their order and ensure its accuracy by being very detail oriented patient and keeping that smile going and being genuinely friendly with each guest taking their payment in the line while also trying to be quick but not lacking on giving the guest my utmost attention and keeping that happy attitude. Responsible for working the window position taking payments, ensuring I'm verifying each guest, car description and their order giving them their drink order and food and sending them forward. Drink station being quick very fast paced ensuring you're being detail oriented ensuring correct drinks are being created and given to the window worker to make sure we're giving the correct order and drinks. Working on the line ensuring each order is getting the correct food correct sauces, utensils, salad dressings and fixings. Etc. Responsible for helping stock up what's needed to ensure we don't run out of ice, sauces, lemons, coffee, condiments etc. I was promoted to team lead to train new people to become great like me! Cox Media Group Phoenix, AZ January 2012 to April 2013 Media Sales Services Coordinator

Responsible for pulling reports, sending them out on time, quality checking reports for fulfillment and accuracy. Pulling research through various web-based outlets as needed then updating PowerPoint presentations to represent the research. Submitting and processing digital media www.coxmedia.com and Ad network orders sending out confirmation emails when the orders have been activated. Communicating to others the status of the orders processed and the needed components to get the advertising orders started. Submitting revisions to the orders as needed, building advertising schedules and submitting orders through various systems. Printing out contract data reports and giving them to the account executives. Responsible for rotating our front desk receptionist coverage along with other team members. Vangent, Inc. Phoenix, AZ August 2010 to April 2011 BCC CMS Contract General Medicare Tier 1 CSR

Government contract work in an inbound call center providing exceptional customer service giving beneficiary’s a better understanding of their Medicare and Medicaid insurance benefits. Answering caller’s questions educating them with information to help beneficiaries make educated decisions for their benefits and what they feel is best for them. Reviewing claims with callers, documenting complaints and occasionally transferring calls as needed. Compared health and drug plans with callers as well as enrolling them if they chose to do so. Making sure they're aware of everything that's available to them and what their options are. I have received honor awards for providing exceptional customer service doing a job I loved, I love doing meaningful work!

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