Customer Service Social Media
Resume:
Nicole Myers
** ******* *** ****** **** Pa, *****
***************@*******.***
Objective
Currently I work from home as a warranty/customer support specialist with Power Home Remodeling. I have experience in project tickets, handling escalated calls, de escalation of calls when needed. Transferring to the correct departments, computer skills and typing, having empathy and understanding of customers needs and wants. I am Detail-oriented professional with over 25 years of experience in client management and sales within the cosmetology industry. Seeking to leverage my strong communication, analytical, and customer service skills in a challenging role in the financial sector. Eager to apply my passion for numbers and problem-solving to contribute to a dynamic team.Professional Experience
Cosmetologist
Imagine Hair Salon, Havertown PA
September 2001- September 2003
●Managed client appointments and handled financial transactions, including cash and card payments, with accuracy.
●Built and maintained strong client relationships, resulting in a 90% increase in repeat business.
●Advised clients on product purchases, achieving sales targets and contributing to salon revenue growth.
●Developed excellent time management and multitasking skills by managing a high volume of clients daily.
●Analyzed sales data to recommend inventory adjustments and marketing strategies.
Onde Spalon, Newtown Square Pa
September 2003 - August 2013
●Published in “Best of Philadelphia Magazine ” in 2006
●Worked independently and built a client list
●Vested in my career and advanced to senior stylist with a large clientel
Salon D’Artiste Wayne Pa
September 2013 - January 2022
●Great lengths Certification obtained
Raya and Liz Coiffure, Bryn Mawr Pa
January 2022 - Present
●Managed client appointments and handled financial transactions, including cash and card payments, with accuracy.
●Built and maintained strong client relationships, resulting in a 100% increase in repeat business.
●Advised clients on product purchases, achieving sales targets and contributing to salon revenue growth.
●Developed excellent time management and multitasking skills by managing a high volume of clients daily.
●Analyzed sales data to recommend inventory adjustments and marketing strategies.
●Managed all inventory
●Managed the Suite
●Managed Social Media Accounts
●Mentor and trainer of all assistants
Education
Cosmetology License Pennsylvania state Board of Cosmetology
March 2001 - Present
Skills
●Strong numerical and analytical skills developed through managing salon finances.
●Excellent customer service and client relationship management.
●Proficient in sales and marketing strategies.
●Effective communication and interpersonal skills.
●Highly organized with strong attention to detail.
●Adaptable and quick learner with a passion for developing new skills.
Certifications
●Great Lengths Hair Extensions
●Goldwell Color Specialist
●Weft Hair extension Certified
References
Available upon request.
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