Customer Service Front Desk
Resume:
Maegan L. Dollarhide
Canyon Country, CA 91351
Objective:
To work in a professional and fun environment, that will allow me to work with others who share the same passion for customer service as I do. I also want a job where I can utilize my customer service, organization, and people skills that I have obtained, to provide the best service to benefit the company.
Skills:
* Strong customer service experience in many different areas, such as sales and problem solving.
* Excellent people skills, very friendly and people orientated. Always putting customer needs in highest priority.
* Strong computer skills in Fosse, Microsoft Word, Aloha Systems, and E-mail. I also have experience in various computer programs specifically made for different companies.
* Excellent work ethics and willingness to learn, including a strong ability to pick up new skills quickly.
* Ability to make good choices when dealing with sensitive matters and use good judgment pertaining to guests, customers, and other staff members.
* A team player loves working with others and utilizing all suggestions. Resourceful at solving problems and helping provide a positive and productive work environment, with a willingness to help in any areas I am needed in the company.
Experience:
Guest Experience Specialist
02/16-08/25
Residence Inn by Marriott International
San Diego/Del Mar, Ca
I work as a front desk agent at a busy hotel that is built for business and long- term travel guests. I interact with all the guests to give them what they need, make reservations, check in guests, and handle the cash register. I have also been night auditor in the past, doing all the necessary paperwork for the hotel each night. This job has taught me a lot in terms of multi-tasking and organization as well. I have been at this property for almost 10 years and have done many jobs and gained a lot of experience in the hotel industry. Softlines Team Member
06/13-02/16
Target, Encinitas, CA
I worked on the floor helping guests find what they needed, stocking and zoning the floor. I also use a PDA to find items and pull them from the back room. I also help set the floor according to the adjacency, which takes organization and precision. I cashier when back up is needed. This job shows my ability to work well with a team and be a great team player. I have also received recognition for showing excellent guest service through guest surveys. Shift
Manager/Barista
11/09 -12/12
Chuao Chocolatier, Encinitas, CA.
I worked on the register ringing up customers. I pack boxes with chocolates and assist customers in making the best decision for them. I make various coffee drinks, restock inventory, and also take inventory quarterly. I also train new employees in tasks and procedures. I keep the store clean and organized to maintain the store's impeccable appearance.
Customer Service
Rep. 11/07 –
04/10 Blockbuster Video, Encinitas, CA.
I worked on the register ringing up customer purchases and rentals, receiving payments, and making sales. I checked and locked movies before restocking
them back to the shelves. It was a very organized and demanding job, with a very busy environment. I also won a contest for selling the most rewards and
gift cards in my store.
Reservation Sales
Agent 02/06 –
02/07
Princess Cruises, Santa Clarita, CA.
I learned and mastered a computer system made for the company, called Polar. This system helped in the process of booking cruises, taking payments, and making any changes or special requests that the customers need. I answered 50-100 phone calls a day, sometimes more. I also found and assigned the perfect cabins for each guest's specific needs. I spoke with travel agents and direct customer callers, giving them pricing and availability on open cruises per their specifications. I provided excellent customer service and received bonuses every month for being in the top 10 percent of sales and also for getting customer compliments.
Education:
Apple Valley Christian School
1998 –2002 (High School Diploma)
Contact this candidate