Team Member Service Delivery

RECORDO GORDON

289-***-**** Brampton, ON *******.*.******@*****.***

PROFESSIONAL PROFILE

Professional with 15 years of experience in the HVAC industry. Self-motivated and dedicated to quality service delivery. Recognized for a positive attitude, dependability, exceptional follow-up and strong work ethic that consistently contributes to client retention. Experience and specializations lie in compressors and turbines, heating, ventilation and air conditioning (HVAC) systems such as roof top units, HRV/ ERV units, dehumidification, computer room A/C, ductwork fabrications and installations.

A collaborative team member committed to continuous professional development to stay ahead in the field. Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook), QuickBooks. Good understanding of OSHA safety procedures. Willing to travel for work. EMPLOYMENT HISTORY

Client Services Pro Start Group Inc. Mississauga, Ontario 2019 to Present

● Answer all client inquiries via phone, email, and in-person professionally.

● Direct complex inquiries to the appropriate team member.

● Maintain and expand the client base by promoting current and future services.

● Build rapport and trust with clients through regular follow-ups.

● Address and resolve client concerns.

● Maintain accurate and up-to-date client records in the company database.

● Provide administrative support to the President and other team members using MS Office (Word, Excel, and Outlook).

● Support bookkeeping, process invoices, assist with file management.

● Prepare and file individual client taxes using TurboTax and Netfile. HVAC – Owner Operator Relaju Inc. Toronto, Ontario 2017 to 2019

● Sourced new clients through cold calling, door-to-door sales, and networking.

● Developed and maintained client relationships to generate repeat business and referrals.

● Recruited, hired, provided training and supervision to new on boarding technicians.

● Coordinated daily schedules, kept detailed daily logs and records of all maintenance and installation activities.

● Prepared service reports for clients.

● Used QuickBooks for invoicing, managing accounts payable/receivable, and processing payroll.

Recordo Gordon

289-***-**** Brampton, ON *******.*.******@*****.***

● Tracked and managed small project budgets.

● Installed, maintained, and repaired heating, ventilation, and air conditioning systems for residential and commercial clients.

● Used blueprints, manuals, and tools to resolve operational issues.

● Performed regular preventive maintenance on HVAC equipment.

● Installed sheet metal, gas lines, and furnaces to meet safety and code requirements.

● Maintained expertise in HVAC technologies and industry advancements to improve service offerings.

● Communicated professionally with clients to address concerns and ensure satisfaction with services.

HVAC Technician Blue Air Mechanical Mississauga, ON 2009 to 2017

● Installed and connected air conditioning units, heaters or ventilators in office spaces, homes or warehouses.

● Repaired or replaced defective equipment.

● Carried out maintenance on units to ensure they are running properly.

● Assembled HVAC units before installation.

● Diagnosed faults or problems with units.

● Kept a thorough log of all maintenance and repair work.

● Ensured units were operating safely and adhered to government regulations

● Answered customers' questions about their heating and cooling units EDUCATION

Stanford International College Gas Technician Certificate 2016 to 2017 St. Thomas Aquinas Secondary School High School Diploma 1998 to 2002

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