Customer Service Representative

Danny Lee

*** ****** ******, **** *

Arcadia, California 91006

Cell: 626-***-****

E-mail: *******@*******.***

Career A highly motivated and detail-oriented team player with good analytical skills is seeking the Customer Service

Objective Representative position in an organization that offers advancement opportunity.

Professional Experience

Crossmark Inc., Club Supervisor August 2018 – November 2024

Managed the Demo Department and tortilla production at Sam’s Club

Hired, trained and supervise a staff of twenty employees

Implement new marketing programs and promotions

Cashcall/LoanMe, Customer Service Representative August 2015 – February 2017

Received approximately 50 inbound loan servicing calls per day

Conducted inbound and outbound Welcome calls

Processed payments and updated New Bank Information and Authorization for customer

Bankcard Service, Sales Representative October 2012 – May 2013

Provided merchant processing solution services to clients

Managed and service client’s account

Zecco Trading, Financial Service Representative April 2008 – August 2009

Worked in an on-line stock brokerage call center

Assisted customer with the opening of new accounts

Troubleshoot missing incoming and outgoing money transfers

Assisted customer with the company’s trading platform

Resolved trade execution and margin call issues

All American Deli & Ice Cream, Restaurant Owner March 2003 – September 2005

Hired, trained, and supervised a staff of ten employees

Implemented marketing and advertising campaigns

Center for Community & Family Services, Procurement Coordinator March 2000 – March 2003

Managed the procurement function of all the sites, schools and corporate offices

Negotiated with equipment, office and school supply vendors on terms, pricing and services contracts

Generated office supplies usage reports for all cost centers

Obtained and recorded monthly and annual In-Kind donations from various vendors

Archer Management Services, Site Manager December 1995 – March 2000

Managed the purchasing and mail functions for the client

Negotiated the procurement of office equipment, supplies and services contracts on behalf of the client

Streamlined and re-engineered the client’s inter-office and outgoing correspondence infrastructure

Hired, trained, and evaluated staff performance

Produced quarterly and annual site operation reports to client’s senior management

Education

California State University, Los Angeles

Bachelor of Science in Business Administration with a major in Management and minor in Economics

Computer Skills

MS Word and MS Excel

Languages

Fluent in English and Chinese (Cantonese)

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