Project Manager It

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TL MAHESH 480-***-**** – ********@*****.***

IT Project Manager/ Program Manager / Scrum Master Executive Summary: Highly accomplished and strategic IT Leader with 20+ years of progressive experience in driving complex digital transformations and optimizing IT service delivery. Proven expertise in end-to-end IT project and program leadership, strategic planning, financial governance, and building high-performing global teams. Adept at leveraging Agile and Waterfall methodologies to deliver customer-centric solutions that significantly enhance operational efficiency and business value. Actively pursuing Cyber Security Certification.

o IT Leadership & Strategy: IT Strategy Development & Execution, Digital Transformation, IT Governance, Operational Excellence, Business Alignment, Vendor Management, Risk Management, Change Management, Continuous Improvement. o Program & Project Management: PMP, Scrum Master, SAFe (Scaled Agile Framework), Waterfall, Agile Coaching, Program Management, Portfolio Management, End-to-End Project Lifecycle, Release Management. o Cloud & Infrastructure: Cloud Service Delivery, Private/Hybrid Cloud Implementations, Data Center Operations. o People & Organizational Development: Global Team Leadership, Cross-Functional Collaboration, Talent Development, Mentorship, Performance Management, Stakeholder Engagement, Customer-Centric Service. o Financial & Business Acumen: IT Financial Management, Budgetary Optimization, Cost Reduction, ROI Analysis, Policy & Procedure Development

o Technical Proficiency: ServiceNow, Confluence, Jira, Clarity, DevOps, MS Suites, SQL, SharePoint. CAREER HISTORY

IRIDIUM, TEMPE, AZ Nov’ 2022 to June’ 2025 Senior IT Project Manager

• Directed a portfolio of critical IT projects, including a timekeeping system replacement, DocuShare to SharePoint migration, feasibility studies on Billing system replacement, ServiceNow enhancements and Enterprise Cloud migration, consistently delivering on-time and within-budget while optimizing resource allocation.

• Implemented rigorous financial governance for IT projects, meticulously monitoring expenditures, forecasting costs, and identifying optimization opportunities that contributed to significant departmental savings. NEXTIVA, SCOTTSDALE, AZ Mar’ 2021 to Sept’ 2022 IT Project Manager

• Spearheaded the strategic implementation of Stir-Shaken technology, enhancing network security and significantly reducing robocalls, which directly improved customer trust and boosted call completion rates for Nextiva's client base. KAISER PERMANENTE (COGNIZANT & ROSE INTL), PLEASANTON, CA Dec’2016 to Mar’2021 IT Project Manager/Scrum Master/People Manager

Directed a high-performing team of 11 IT professionals, overseeing 24x7 cloud service delivery and new product development. Drove operational excellence and optimized service delivery, while strategically building team capabilities through targeted hiring and advanced training programs. Responsibilities included:

• Architected and implemented comprehensive policies and procedures for cloud operations, enabling the successful launch of new cloud service offerings and ensuring operational stability and compliance.

• Led the strategic planning and seamless transition of critical internal physical infrastructure to private/hybrid cloud environments, ensuring business continuity and scalability.

• Provided strategic oversight for product backlogs across 7 agile teams, leveraging SAFe methodologies to prioritize user stories and accelerate feature delivery for Billing SaaS product enhancements.

• Achieved a flawless record of 14 on-time production releases with zero critical defects, demonstrating rigorous quality assurance and effective release management.

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• Directed the successful completion of 45 Re-IP projects across global data centers and managed the DR-COS change for over 5,000 servers, enhancing infrastructure resilience and client service delivery.

• Temporarily managed additional team of 5 professionals supporting Service Validation Testing of new cloud offerings. COX COMMUNICATIONS, Deer Valley, AZ Aug’ 2015 to Nov’2016 Project Manager – Go All Digital

Directed a 12-month, multi-million-dollar digital transformation initiative for cable systems across Arizona, ensuring seamless implementation through strategic collaboration with corporate leadership and cross-functional teams.

• Implemented robust project governance frameworks, providing 24/7 oversight of project health, proactively managing scope changes, variances, and risks, and ensuring transparent communication to senior stakeholders.

• Lead geographically and culturally diverse cross-functional teams across departmental and business units. Led remote project staff across multiple regions.

INTEL CORPORATION, Chandler, AZ Aug’ 2005 to July’ 2015 Program & Project Manager

• Directed a complex program encompassing 5 major FAB300 software releases across six global factories, leading a multi- disciplinary team of project leads, DBAs, infrastructure engineers, and contractors.

• Delivered 100% of project milestones on time with zero production fallout, achieved through the implementation of continuous process improvement methodologies.

• Reduced the implementation time by 60% and increased the quality of installs by automating manual install steps that led to elimination of manual input errors by 95%.

• Reduced the product qualification process time by 75% by automating all the test cases and creating a testing environment that matched production environment up to 90%.

Product Manager

• Directed the full lifecycle of 5 key IT products, from strategic planning and design to implementation, release, and ongoing support, leading and empowering teams of 10 engineers.

• Delivered a tracking system to prioritize inventory for faster processing, reducing the decision process time by 70%.

• Conceived and delivered Product certification tool to train new users, eliminating 30 man-hours of training resource need.

• Delivered tool to create MSI install packages of COM+ apps using WIX, decreasing the manual errors by 100%. INTEL CORPORATION, Chandler, AZ Aug’ 2000 to July’ 2005 Product Owner

• Served as a foundational Product Owner for critical factory software, providing 24x7 operational leadership and advanced troubleshooting (L2/L3) to ensure system stability and optimize factory operations.

• Ranked first or second in cases resolved in least amount of time contributing to overall reduction of FFD and MUO’s.

• Directed cross-functional Task Forces to analyze and resolve 75 critical bugs and 281 API issues post-release, resulting in a 60% reduction in internal incidents and vendor support calls, and significantly improving readiness for future installations.

• Orchestrated complex shutdowns of factory automation systems for critical upgrades, coordinating multi-domain teams of up to 35+ engineers across diverse functions.

• Contributed to the operational success of factories by planning and flawlessly executing 32 shutdowns. These contributed to zero fall-outs ensuring no impacts to the Fab, earning special recognition from manufacturing. EDUCATION & PROFESSIONAL TRAINING

Master of Science, Computer Science, Arizona State University Bachelor of Science, Computer Science, Mysore University

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