A Team Customer Service

Jermaine Spires

** ***** **

Fredericksburg, Va *2406

Phone: 540-***-****

Email: ***************@*****.***

Skills

Ability to communicate and actively listen effectively as the subject matter expert, thus building effective relationships with customers. Ability to organize time efficiently and effectively to complete work in a timely manner. Ability to remain patient and steadfast through challenging situations. Ability to solve conflicts and utilize critical thinking to solve problems. Ability to lead a team while also working effectively as a team player. Experience

March 2023 - April 2025

Mr. Tire, Fredericksburg, VA., 22406 - Automotive General Service Technician

● Mechanic duties included changing, mounting, and installing tires.

● Performed wheel removals, tire repairs and balances, and tire patch/plug repairs.

● Performed quick lube type duties such as lubrication and oil changes.

● Inspected and rotated tires.

● Performed basic automotive maintenance work such as battery installations.

● Performed alignments, brake services, and scheduled maintenance services. December 2021 - March 2023

Giant Food, Fredericksburg, VA., 22406 - Clerk - Front End Cashier

● Finalized sales and collected payments by totaling orders, deducting coupons, and accepting tender from guests.

● Resolved customer questions and concerns.

● Acquired knowledge of all appropriate service and business metrics.

● Assisted in the execution of all company initiatives and programs.

● Provided exemplary customer service by ensuring customers' orders were processed.

● Finalized sales using cash register according to all Company policies and procedures including the Point of Sale Policies.

● Actively demonstrated selling techniques.

● Stocked shelves, and marked prices on shelves and items.

● Properly handled products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.

● Served as Gas Station Clerk, resupplying island items - moved cartons of oil, put cans of oil into racks, filled window washer containers with solution, and refill paper towel rack.

● Collected and bagged all trash from the island.

● Maintained cleanliness and snow removal of the island.

● Helped customers and completed transactions.

● Ensured sanitation regulations were met.

● Trained onboarding personnel on job roles and responsibilities as a Front End Cashier and Gas Station Clerk.

● Served as Asset Protection Associate by detecting and resolving internal and external theft incidents.

October 2019- June 2021

Blue Beacon Truck Wash, Fredericksburg, VA., 22406 - Wash Attendant

● Performed truck washing and detailing services.

● Maintained cleanliness and organization of the work area.

● Provided excellent customer service.

● Followed safety protocols and procedures.

● Assisted in training new employees.

September 2018 - July 2019

Metro Diner, Fredericksburg, VA., 22401 - Prep Cook

● Prepped all food products according to Metro Diner recipes using a variety of processes, equipment, and utensils.

● Maintained a clean, organized, and sanitary work area.

● Utilized the recipe book at all times, regardless of familiarity with the dish being prepped.

● Complied with standard portion sizes, cooking methods, quality standards, and kitchen policies and procedures.

● Ensured that refrigerators, freezers, and dry storage areas were organized and clean, with items properly sealed, labeled, and dated.

● Corrected any prepping errors in a professional manner.

● Monitored inventory levels and informed the Kitchen Manager of product shortages.

June 2015 - July 2018

Chatham Construction Co. Inc., Fredericksburg, VA., 22406 - Laborer

● Assisted in the preparation and cleanup of construction sites.

● Loaded and unloaded materials and equipment as needed.

● Operated basic hand tools and power tools safely and effectively.

● Followed instructions from supervisors and skilled tradespeople.

● Maintained a clean and organized work area to promote safety.

● Performed physical labor including digging, lifting, and carrying materials.

● Helped with the assembly of structures such as scaffolding or frameworks.

● Adhered to all safety regulations and protocols on the job site. Education

September 1992 - June 1994

Spingarn High School - Diploma

Contact this candidate