Medical Assistant Customer Service

*** ******* **** **** • Ona • West Virginia • ****5 • 304-***-**** • ***********@*****.***

Expert in managing complex documentation and ensuring compliance with regulatory standards, demonstrating a keen eye for detail and organization. Specialized in delivering exceptional customer service and administrative duties, consistently enhancing client satisfaction through effective communication and problem-solving skills. Proficient at coordinating travel logistics and managing high-volume requests, showcasing strong multitasking abilities and time management. Adept at utilizing technology to streamline processes and improve efficiency, contributing to operational excellence. Demonstrated ability to adapt to diverse environments and roles, leveraging a broad skill set to meet dynamic challenges. Microsoft Office Veeva Vault

SharePoint CRM

PowerPoint Data Entry

SharePoint

Trial Master File Operations Assistant • Sage

Therapeutics

Cambridge, Massachusetts

March 2022–September 2023

Managed the organization and maintenance of trial master files, ensuring compliance with regulatory standards.

Collaborated with cross-functional teams to streamline document workflows and improve efficiency.

Completed regular audits of trial master files to identify and rectify discrepancies. Led the implementation of new document management systems, enhancing data accessibility and security.

Coordinated with external vendors to facilitate the timely submission of essential trial documents.

Achieved a reduction in document processing time by optimizing filing procedures. Patient Care Advocate • CareXM

Lehi, Utah

July–December 2021

Provided exceptional support to patients by addressing inquiries and resolving concerns promptly.

Facilitated communication between patients and healthcare providers to ensure seamless care coordination.

Educated patients on healthcare procedures and policies, enhancing their understanding and compliance.

Monitored patient feedback and collaborated with the team to implement service improvements.

Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations.

Senior Corporate Travel Consultant • BCD Travel

Atlanta, Georgia

July 2016–March 2021

Managed complex travel itineraries for corporate clients, ensuring seamless travel experiences.

Negotiated with airlines, hotels, and other service providers to secure the best rates and terms for clients.

Provided expert advice on travel policies and procedures, enhancing client satisfaction and compliance.

Resolved travel-related issues promptly, maintaining high levels of client trust and loyalty. Analyzed travel data to identify cost-saving opportunities and improve service delivery. Corporate Travel Consultant • Intelenet Global Services Fargo, North Dakota

August 2014–July 2016

Managed travel budgets and provided cost-effective solutions to meet client needs. Advised clients on travel regulations, visa requirements, and health precautions. Utilized travel management software to streamline booking processes and maintain accurate records.

Collaborated with team members to develop and implement travel policies and procedures. Conducted post-travel evaluations to gather feedback and improve future services. Rewards Redemption Specialist • Aspire Lifestyles

Alexandria, Virginia

August 2011–November 2014

Collaborated with cross-functional teams to enhance the efficiency of the rewards redemption system.

Analyzed redemption data to identify trends and opportunities for process improvements. Developed and implemented strategies to optimize the rewards redemption experience. Trained and mentored new team members, fostering a collaborative and supportive work environment.

Generated detailed reports on redemption activities, providing insights for strategic decision- making.

A.A.S • Business Management • Marshall University, Huntington, West Virginia • 1988

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