Customer Service Automotive
Resume:
M
Jacquelyn
Marriott
JACQUELYN.MARRIOT
**@*****.***
LOUISVILLE, KY 40291
SUMMARY
I have been in customer service for over 20 years. I believe everyone should be treated with the upmost respect.
I am a companionate caring person. Loyal, honest, dependable I have had GM training and have received the "Mark Of Excellence" award. I have Nissan training.
I am detailed oriented, a multi-tasker
Familiar with extended warranties
SKILLS
Customer service oriented
Excellent work ethic
Dedicated and dependable, honest
Mechanical Aptitude
EXPERIENCE
Automotive Service Advisor
Clarksville, IN
Coyle Chevrolet, GMC, Buick, Nissan/ Feb 2018 to Aug 2023 Provided excellent customer service
Extensive automotive knowledge
Ascertains automotive concerns and services
Verifies warranty and extended service contract coverage Develops estimates by costing materials, supplies,and labor; calculating customer's payment, including deductibles
Maintain automotive records by recording concerns and corrective actions Updates job knowledge by participating in educational opportunities, reading manufacture's publications
Automotive Service Writer
Clarksville, IN
Coyle Nissan/ Feb 2019 to Jan 2023
Customer service
Documenting customer concerns
Communication with both technicians and service manager Keeping customer updated
Verifies warranty and extended service contracts
Collecting all fees
Automotive Service Writer
Louisville, KY
Montgomery Chevrolet Louisville/ Oct 2012 to Feb 2016 Customer service
Make appointments
Communicate with customer on concerns and document for technician Follow up with customer
Verify warranty and extended warranty
Calculate a quote for repairs, parts, labor, deductibles, shop fees, tax collect payment
Follow up with customer after repairs
Automotive Service Advisor
Clarksville, IN
Coyle Chevrolet/ Mar 2005 to May 2012
Customer service
Make appointment
Verify customer concern
Document concerns
Follow up with customer
Verify warranty and extended warranty
Prepare quote for customer parts, labor, deductible, shop fees, tax Follow up with customer after repairs are made
Manager of Operations /Training Manager
Fort Lauderdale, FL
Gordon Darby/ Jan 1991 to Jan 2003
Customer service
Manage hiring, training, and scheduling employees
Planning and implementing employee policy and procedures Oversee daily functions, maintain State and County Contractual Obligations Handle employee terminations, grievance and other difficult situations in a sensitive, fair, and respectful manner
identify talent and aspirations of individual employees and motivate them to undertake the necessary training to advance their careers within the company EDUCATION AND TRAINING
High School Diploma
Dillard High Jun 1980
Sunrise, FL
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