Administrative Support Client Service

CHARISSE BROWN

Charleston, WV

Mobile: 304-***-**** Email: ***************@*****.***

PROFILE

Dedicated professional with 27 years of experience in educational and client service environments, dedicated to enhancing student success and client satisfaction. Expertise in career coaching, administrative support, and special education, while consistently fostering collaborative relationships with stakeholders. Proven ability to develop tailored action plans, streamline processes, and facilitate effective communication. Committed to continuous improvement and innovative practices that promote excellence and inclusion in education and client services.

EMPLOYMENT HISTORY

Client Service Specialist, Ticketmaster Jul 2018 — May 2025 Charleston, WV

• Developed and streamlined purchasing processes to enhance client satisfaction and foster strong relationships.

• Assessed client needs, crafted tailored service plans, and monitored outcomes for optimal care delivery.

• Resolved escalated purchase issues through effective communication and problem-solving.

• Collaborated with cross-functional teams to improve service efficiency and client engagement.

• Implemented feedback mechanisms to gather client insights and drive continuous improvement. Job Coach, Kanawha County Schools Jul 2016 — Jun 2018 Charleston, WV

• Facilitated individualized career coaching sessions to support student employment goals.

• Developed and implemented tailored action plans to enhance client pathways to success.

• Collaborated with educators and community partners to create job placement opportunities.

• Provided administrative support, ensuring efficient operations and communication.

• Monitored and evaluated progress, adjusting strategies to meet evolving needs. Counseling Dept. Secretary, Kanawha County Schools Jul 2014 — Jun 2016 Charleston, WV

• Provided comprehensive administrative support to counseling department, enhancing operational efficiency.

• Managed scheduling, correspondence, and record-keeping, ensuring confidentiality and accuracy.

• Coordinated communication between students, parents, and staff to facilitate successful outcomes.

• Assisted in the development of student success initiatives, promoting engagement and support.

• Implemented innovative solutions for process improvement, contributing to departmental excellence. Autism mentor/classroom aide, Kanawha County Schools Aug 1998 — Jun 2014 Charleston, WV

• Supported students with autism in achieving educational goals.

• Collaborated with teachers and therapists to implement individualized education plans (IEPs).

• Developed and maintained positive relationships with students and families.

• Assisted in classroom management and engagement strategies.

• Trained in behavior management techniques to enhance student learning. EDUCATION

West Virginia State University Aug 1993 Associate of Arts: Teaching Education Institute, WV SKILLS

Effective Time Management Computer Skills Adaptability Ability to Work Under Pressure Multitasking Skills Analytical Thinking Skills Problem Solving Skills Highly responsible and reliable Customer Service

Contact this candidate