Data Entry Technical Support

AYESHA SHARIQ

Lavon, TX *****

**************@*******.***

+1-724-***-****

Professional Summary

Adaptable professional with strong organizational and communication skills. Actively seeking immediate opportunities in office roles where my skills in efficiency and collaboration can make an immediate impact.

Work Experience

SCCM ENGINEER,(CSS)

Microsoft-Cleveland, OH

May 2024 to May 2025

• Delivered high-quality technical support for System Center Configuration Manager (SCCM), troubleshooting and resolving complex issues for enterprise customers.· - Managed and maintained SCCM infrastructure, including software distribution, patch management, and operating system deployment.·

- Developed and sustained automated processes for software delivery, patching, and configuration management, improving efficiency.· - Provided technical expertise and strategy for SCCM, Active Directory Federation Services (ADFS), and Group Policy.· - Collaborated with cross-functional teams and leveraged global resources to ensure prompt resolution of customer issues.· - Identified potential issues and implemented preventive measures to ensure smooth SCCM operations.· - Engaged with customers via phone, email, and web, delivering excellent support and resolving technical issues effectively. Data Entry Representative

iHOUSEweb INC-Dallas, TX

June 2018 to February 2024

- Complete all assigned data entry request and tasks in a timely manner while keeping a high level of quality.

- Edit websites using software and website editor.

- Crop and resize image to optimize them for the web.

- QC published edits on multiple website browsers. Shift Manager/assistant Manager

DOMINO’S-Middlefield, OH

August 2015 to June 2017

- Coordinate with other departments as needed to meet customer needs and minimize negative business implications.

- Organize employee schedules and workloads to improve growth. Education

Certification in INFORMATION TECHNOLOGY

2023 to Present

Diploma in Business Accounting

Gulshan College

March 2010 to December 2012

Skills

• Analysis skills

• Administrative experience

• Google sheets management

• QuickBooks

• Microsoft Excel

• Typing

• Computer skills

• Power points

• Organizational skills

• Quality Assurance

• Shift

• Microsoft Office

• Microsoft word

• Payroll

• Customer service

• Excel

• Accounting

• Software troubleshooting

Certifications and Licenses

Driver's License

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