Customer Service Representative
Resume:
Melissa Washington
Customer Service Representative
*******************@*****.***
Professional summary
Customer Service Representative eager to bring strong communication skills and a commitment to timeliness and teamwork to a dynamic environment. Possesses advanced people skills and a readiness to learn, ensuring effective resolution of customer inquiries.
Dedicated to fostering a positive customer experience and contributing to team success.
Employment history
• Fostered partnerships across departments to facilitate knowledge sharing, improving overall project outcomes and team cohesion.
Benefits Specialist,Jun 2024 - May 2025
Cencora
• Managed employee benefits, boosting satisfaction and retention.
• Streamlined processes, cutting admin time and boosting engagement.
• Collaborated with HR to resolve benefit issues effectively.
• Analyzed data, offering insights for strategic decisions.
• Implemented programs, achieving cost savings and higher participation.
Customer Service Representative, 2023 - 2024
ResultsCX
Customer Representative at ResultsCX
November 2023 — December 2024
(Remote) Interact with customers to address concerns and problems, provide assistance and proceed with orders. Handle customer calls and respond to queries about services, product malfunctions, promotions, and billing.
Representative at Concentrix/Mercedes Benz
Customer Service Representative
Concentrix
• Handled customer inquiries and complaints, ensuring swift resolution and high satisfaction.
• Managed incoming calls and provided efficient front desk support, enhancing customer experience.
• Utilized problem-solving skills to address customer issues, leading to improved service outcomes.
Customer Service Representative, 2022 - 2023
Retail Company
• Resolved customer inquiries swiftly, enhancing satisfaction and boosting retention.
• Guided product selection, increasing sales and customer loyalty.
• Addressed complaints effectively, improving service quality and client trust.
Call Center Representative
Telecommunications Company
• Handle customer calls, resolve service issues, ensure accurate records, enhance client satisfaction.
Education
High School Diploma, 2010 - 2014
Recognized for outstanding achievements in communication, leadership, athletic performance and management.
Skills
Time Management, Problem Solving, Adaptability, Leadership, Empathy, Technical Proficiency, Critical Thinking,
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