Customer Service Data Entry
Resume:
Andrea Miranda
Winchester, VA *****
*****************@*****.***
Professional Summary
Versatile and disciplined professional with a strong background in customer service, administrative support, and professional driving, complemented by military experience. Proven ability to communicate effectively, manage time efficiently, and handle responsibilities with reliability and integrity. Skilled in front desk operations, client interaction, route navigation, and safety compliance. Adept at working under pressure, maintaining professionalism in fast-paced environments, and consistently delivering high-quality service. Bring a strong work ethic, attention to detail, and a commitment to excellence in every role.
Authorized to work in the US for any employer
Work Experience
Receptionist
Sites & associates, INC-Winchester, VA
January 2022 to June 2022
• Greet and welcome clients and visitors in a professional and friendly manner.
• Answer and direct incoming phone calls.
• Maintain a clean and organized reception area.
• Schedule and confirm appointments for accountants.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Prepare and manage correspondence, reports, and documents.
• Maintain and update client records, files, and databases (physical).
• Ensure confidentiality and compliance with data protection and firm policies.
• Assist with preparing client invoices and processing payments.
• Coordinate with the finance team regarding billing questions or issues.
• Help with intake of client tax documents.
• Organize files and ensure proper labeling and tracking of submitted forms. Delivery Driver/Independent Contractor
Spark Driver™-Front Royal, VA
January 2020 to January 2022
Picked up and delivered customer orders from Walmart stores to residential and business locations using the Spark Driver app.
Followed delivery instructions and used GPS routing tools to ensure timely, accurate deliveries. Provided excellent customer service through prompt communication and courteous interactions. Handled merchandise with care, ensuring items were transported safely and delivered in good condition. Maintained a clean, well-functioning vehicle suitable for transporting groceries and packages. Adhered to traffic laws and safety guidelines while driving and during order drop-offs. Used the Spark Driver app to manage schedules, track deliveries, and resolve order issues efficiently. Culinary Specialist
Unites States Army Reserves-Romney, WV
January 2016 to July 2021
• Planned menus and ordered various food stock to provide balanced and nutritious meals.
• In an average 2 hours, prepared and served food to approximately 50 personnel.
• Cleaned and maintained areas for food service, storage, preparation and dining.
• Set dining tables according to type of event and service standards.
• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
• Packaged and labeled products.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Checked identification to enforce age requirement for alcoholic beverages.
• Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re- washing.
• Established and maintained a positive work environment.
• Ensured customer satisfaction by responding quickly to orders and entertainment requests.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Directed logistical training procedures in accordance with military regulations.
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
• Trained in use of tear gas, passive ordnance and explosives.
• Constructed and camouflaged infantry positions and equipment to prevent detection.
• Tracked personnel and supplies within the company. Operated and maintained field communications equipment. Member Service Representative
Navy Federal Credit Union-Winchester, VA
July 2019 to May 2021
• Provide member service via phone or other media (e.g. email, chat, etc.) Basic/Routine
• Protect and verify identity of caller; review account information for alerts and account irregularities
• Take action and respond to situations/patterns of activity indicating potential fraud or abuse
• Understand and comply with federal and other regulations relating to financial products and services
• Analyze, research and resolve problems and discrepancies related to member accounts/loans Basic/ Routine
• Counsel current prospective members about Navy Federal’s products and services
• Execute first call resolution; may require research, follow-up, return calls
• Identify opportunities to cross service products and increase product penetration
• Perform account transactions Basic/Routine
• Initiate fee adjustments and/or other monetary incentives for members within scope of authority
• Effectively perform all duties required for MSRs – CCO Basic/Routine
• Perform other duties as assigned
• Highly organized and detailed oriented performing with a high level of accuracy Driver/Independent Contractor
Uber-Winchester, VA
August 2018 to August 2020
* Transported passengers safely and efficiently to their destinations using the Uber mobile app to manage ride requests and navigation.
* Delivered high-quality customer service by maintaining a clean, comfortable vehicle and engaging with riders in a courteous, professional manner.
* Navigated efficiently using GPS and traffic apps to ensure timely pickups and drop-offs.
* Assisted passengers with luggage and provided special accommodations when needed.
* Maintained vehicle in excellent condition through regular cleaning and routine maintenance.
* Followed all traffic laws and safety protocols to ensure passenger safety and avoid delays.
* Managed payments, tips, and in-app communications through the Uber platform. Education
Diploma in General Studies in General Studies
Strasburg High School-Strasburg, VA
2014
Skills
• Hospitality
• Conflict Management
• Conflict management
• Google Docs (8 years)
• Phone Etiquette
• Cash handling
• Microsoft Office
• Call center (2 years)
• Bilingual
• Culinary experience
• Office experience (2 years)
• Customer service
• Windows
• Cash register
• Military Experience
• Typing
• Windows Remote Desktop (8 years)
Languages
• Spanish - Expert
Military Service
Branch: Army Reserve
Service Country: United States
Rank: Private First Class
January 2016 to July 2021
Additional Information
* Bilingual: Fluent in English and Spanish
* Typing Speed: 55+ WPM
* Customer Service & Hospitality
* Conflict Resolution & De-escalation Techniques
* Cash Handling & Point-of-Sale (POS) Systems
* Multitasking in Fast-Paced Environments
* Phone Etiquette & High Call Volume Management
* Computer Literacy: Microsoft Office, email, scheduling software
* Appointment Scheduling & Front Desk Operations
* Navigation & GPS App Proficiency (Uber, Spark Driver, Google Maps)
* Expert in using smartphone devices (Android, Apple)
* Professional Driving & Safety Compliance
* Strong Communication & Interpersonal Skills
* Team Collaboration & Independent Work
* Military Discipline, Reliability and integrity
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