Customer Service Distribution Center

Rogelio Valenzuela

Laveen, AZ • 602-***-**** • **********************@*****.***

WORK EXPERIENCE

Medline Distribution Center 10/2024 - Present

Warehouse Operator Tolleson, AZ

• Count selected and sorted items by style, color, store order or other criteria, match receipts against purchase orders.

• Pack or unpack product in and out of boxes.

• Ticket product, accessories, and other items and place on conveyor belt.

• Operate pallet jack to move merchandise, load and unload merchandise from trailers.

• Manual lifting and handling of objects such as totes, boxes, or garments.

• Operate order picker/cherry picker to select and/or put away merchandise in its corresponding area. COYO AZ Deliveries (Amazon) 02/2024 - 10/2024

Delivery Driver Associate Chandler, AZ

• Successfully handled and delivered packages on time.

• Safely drove and performed safety inspections on company vehicles.

• Provided customer service and satisfaction despite stressful events / conditions.

• Kept pace in a physically demanding job; worked in all weather conditions; lifted packages (up to 50 lbs); got in and out of a van repeatedly throughout the day at variable locations.

• Communicated effectively with dispatch to provide exceptional customer service and ensure deliveries are completed.

• Used smart phone device for GPS Navigation, scanning packages, conducting administrative requirements such as clocking in/out, and communicated with supervisor and other team members.

• Loaded and unloaded packages in delivery vehicle.

• Supported the team in daily work requirements including participation in rescue calls when other team members needed assistance with their route.

United Parcel Service 04/2023 - 02/2024

Air Ramp Worker Phoenix, AZ

• Operated ground handling equipment for the loading and unloading of aircrafts.

• Load/unload pallets of freight using deck loaders, belt loaders, tugs, and forklifts

• Transported freight containers between aircraft and air terminals, air cargo facilities, and other aircraft.

• Read and interpreted aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.

• Operated and fueled motorized equipment including cargo and belt loaders, lift trucks, ramp tractors and aircraft loading systems.

• Performed in a fast-paced environment while maintaining a professional and effective approach to high-stress situations.

• Communicated in a positive and effective manner with peers and all other department personnel. Rotational Athlete Solutions 08/2022 - 04/2023

Strength and Conditioning Coach Scottsdale, AZ

• Designed and implemented strength training and conditioning programs for off-season high school and middle school athletes, as well as college athletes in rehab from surgeries.

• Worked in cooperation with the strength and conditioning coach that works there as well as the athletic training staff in the rehabilitation and strengthening of injured athletes.

• Facilitated a collaborative relationship among sport coaches, sports medicine, and the strength and conditioning staff, as well as the athletes coming into the facility.

• Designed and implemented procedures for the workouts and made sure each athlete performed with the appropriate forms and within the time frames determined.

• Developed systems for tracking athlete attendance and athlete progress in conjunction with their coaches.

• Aided with athletes' recovery after training sessions with systems such as a recovery compression boot and electrical stimulation.

Empower Physical Therapy 10/2020 - 07/2022

Physical Therapy Technician Phoenix, AZ

• Assured every patient coming in felt welcome and comfortable enough to carry out their treatment, assisted by answering any doubts, questions, or concerns the patient may have and relayed any necessary information back to the therapist.

• Assisted in carrying out patient-related activities, assigned and predetermined by a physical therapist.

• Prepared equipment and patients for treatment by positioning patients in areas where they could comfortably and safely carry out their treatment and by gathering all the equipment they will be needing for their session.

• Applied basic commodities for patients, such as hot packs, cold packs, neck traction, and electrical stimulation.

• Observed and recorded patient’s conditions and responses coming into the clinic, while they carry out exercises and once they are all finished, to be able to report it to their therapist. • Assisted in transferring patients over from one area to another and cleaning up after a patient is done with an area.

• Demonstrated knowledge and the skills necessary to guide different patients through their treatment day in and day out.

• Assured the clinic was always kept clean by cleaning all equipment and wiping down anything that has been touched, treatment tables, replacing dirty pillow cases, as well as making sure laundry in the clinic was clean.

• Demonstrated excellent communication skills in the clinic and over the phone, as well as great multi- tasking skills in a fast-paced environment.

• Served as translator for Spanish speaking patients during initial evaluations, helping them with paperwork, and guiding them through their treatment under therapist supervision.

• Assisted with front office tasks and duties daily, such as signing patients in, making reminder calls, setting up new patient paperwork, scheduling new patients, taking co-pays, and batching out at the end of every shift.

• Proficient Microsoft programs such as Excel and Word. Bahama Bucks 06/2017 - 06/2020

Crew Member (Shift Lead) Phoenix, Arizona

• Collaborated with a team to prepare product in a timely matter, building efficiency and customer rapport

• Listened and assisted with customer questions and complaints to maximize customer satisfaction and lessen inconveniences

• Managed transactions, tills, and safe to ensure money was accurately accounted for during and after each shift

• Responsible for all closing tasks, ensuring security and cleanliness of the establishment.

• Performed calmly and effectively in a fast paced and unpredictable environment resulting in an efficient and safe workplace

EDUCATION

Baccalaureate of Science in Clinical Exercise Science Arizona State University Phoenix, AZ • 12/2022

Associates of Arts

Mesa Community College Mesa, AZ • 05/2020

VOLUNTEERING & LEADERSHIP

Rotational Athlete Solutions 08/2022 - 04/2023

Strength and Conditioning Intern

Friday and Sunday League Soccer 06/2017 - 03/2022

Team Member

Boys and Girls Club 08/2017 - 05/2017

Volunteer

SKILLS

Adult CPR/AED certified, Bilingual (Spanish), Cherry Picker/Order Picker Certified, Electric Pallet Jack Certified, Microsoft Office Savvy, NON-CDL CLASS C, Vast multi-tasking experience

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