Customer Service Field

Harry Samo

**** ******** ******-*****, ** *****

Telephone: C 929-263-7391Email:**********@*****.*** QUALIFICATIONS SUMMARY:

Professional individual seeking employment in the service field where I can use my skills and personal qualities to meet the goals of an employer. I am reliable, dependable and hardworking with the ability to learn quickly and adapt to change in the work environment and work well in team environment and independently. PROFESSIONAL EXPERIENCE:

Hospitality-Customer Service

● Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals by hand or using baggage carts.

● Greeted incoming guests and escort them to their rooms

● Supplied guests or travelers with directions, travel information and other information such as available services and points of interest.

● Transported guests about premises and local areas, or arrange for transportation.

● Maintained clean lobbies or entrance areas for travelers or guests.

● Acted as part of the security team at transportation terminals, hotels or similar establishments.

● Made reservations for patrons, such as for dinner, spa treatments or golf tee times and obtain tickets to special events

● Provided information about local features such as shopping, dining, nightlife or recreational destinations.

● Picked up and deliver items or run errands for guests.

● Arranged for interpreters or translators when patrons require such services.

● Arranged for the replacement of items lost by travelers. Security-Social Services

● Monitored students to ensure that they were in attendance to assigned classrooms.

● Used ant-fight preventions methods to reduce physical altercation in the hallways.

● Monitored school cafeteria during lunch period to ensure proper behavior of students.

● Prevented thru mediation potential altercations between students.

● Supervised detention for students who were removed from classrooms due to misbehavior. Janitorial-Maintenance

● Service, clean and supply restrooms.

● Clean building floors by sweeping, mopping, scrubbing or vacuuming.

● Gather and empty trash

● Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications. Customer service

Answer phones

Offer and help with necessities and resources

Offered help related to covid and vaccines

EXPERIENCE

United Health test and Trace

Customer service. New York, NY

6/2020 - 4/2022

David Frankel Reality Concierge/Doorman New York, NY 11/1997-08/2016 Gateway High School School Aide/Security Bronx, NY 09/2004-06/2009 Efficiency Services Janitorial Associate New York, NY 05/1996-09/2001 NYCHA GROUNDS KEEPING New York, NY 05/2019-10/2019 SKILLS & CAPABILITIES:

● Self-motivated, ability to handle multiple tasks simultaneously.

● Strong customer relations/service skills with excellent communication skills.

● Handle crises situations in a calm and capable manners

● A positive and confident personality blended with a strong work ethic. Bilingual English/Spanish.

Contact this candidate