Data Entry Customer Support

MarSean Gary

**** ******** *** **, *********, NV 89011

725-***-**** ************@*****.*** www.linkedin.com/in/marsean-gary-89944720b Objective

Administrative professional with 5+ years of experience in data entry, document handling, and customer support. Skilled in Salesforce and Jira with a focus on accuracy and confidentiality. Known for meeting deadlines and streamlining workflows. Professional Experience

Full-Service Shopper & Delivery Driver

Instacart & Spark (Walmart), Las Vegas, NV January 2023 – Present

● Process high-volume orders through mobile apps, maintaining 99%+ scanning accuracy

● Execute batch order processing while ensuring data separation between multiple accounts

● Perform real-time inventory verification and product substitution data entry

● Navigate GPS systems and resolve address discrepancies through direct customer contact

● Maintain 95%+ on-time completion rate through efficient workflow management

● Track and update order status through digital dashboards and mobile platforms Document Specialist Manager

EchoPark, Henderson, NV June 2021 – August 2023

● Supervised a team of document specialists to ensure accurate data entry and regulatory compliance

● Reviewed and corrected documentation errors prior to final submission, reducing processing delays by 15%

● Managed digital filing systems and calculated vehicle payoffs using per diem documentation

● Handled confidential customer information across multi-state operations

● Streamlined document routing procedures, improving processing turnaround time Operations Support Specialist

Soaren Management, Las Vegas, NV July 2019 – May 2021

● Processed customer payment plans and settlement agreements in company database

● Managed escalated account issues through Jira ticketing system

● Responded to client inquiries and coordinated resolution across multiple accounts

● Collaborated with QA teams to investigate and resolve data discrepancies Customer Service Representative

C3 Customer Contact Channels, Las Vegas, NV November 2018 – May 2019

● Maintained comprehensive medication lists and tracked prescription status for customers

● Verified refill availability and identified expired prescriptions requiring renewal

● Processed prescription renewal requests by selecting appropriate expired medications for doctor authorization

● Updated and maintained customer prescription records in database system

● Documented account interactions and resolved billing discrepancies Education

High School Diploma

Pascagoula High School, Pascagoula, MS May 2017

Skills

Data Entry l Typing Speed & Accuracy l Salesforce l Jira l CRM Systems l Digital Filing l Microsoft Excel l Google Sheets l Slack l Mobile Apps l Mobile Technology l Error Detection l Document Verification l Data Validation l Batch Processing l Confidential Information Handling l Attention to Detail l Time Management l 10-Key Proficiency l Inventory Management l Logistics Coordination l Barcode Scanning l Data Confidentiality l Deadline Adherence l Problem Solving l Written & Verbal Communication l Workflow Optimization

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