Administrative Assistant Human Resources

Chantel Rivers

*****************@*****.*** 347-***-**** Brooklyn, NY, USA, 11208

Dynamic Executive Administrative Assistant and Human Resources Professional with over 16 years of comprehensive experience

in employee relations, project management, and training & development. Proven track record in optimizing HR processes,

enhancing workforce interactions, and ensuring compliance with industry regulations. Bilingual in Spanish, with a commitment to

fostering a collaborative and efficient workplace culture.

EXPERIENCE

Bus Driver R Us/Mayra's Safety Training Brooklyn, NY

Office Manager/Administrative Assistant/Instructor May 2015 - Present

• Ensured compliance with state regulations, saving clients significant amounts in fines through diligent oversight and

background checks.

• Facilitated training and certification for hundreds in state-required courses, enhancing workforce proficiency.

• Managed NYS DMV abstracts and document preparation to maintain operational integrity.

• Maintained financial records through QuickBooks for accounts receivable/payable, ensuring accuracy in financial

documentation.

• Delivered exceptional customer service while preparing NYS DMV abstracts, promoting operational efficiency and customer

satisfaction.

Total Transportation Brooklyn, NY

Senior Human Resources On-Boarding Specialist Supervisor/ CPR-First Aid Instructor February 2015 - November 2021

• Developed and refined onboarding processes to improve the efficiency and effectiveness of new employee integration.

• Conducted CPR and First Aid training sessions, ensuring compliance with safety standards for all staff.

• Collaborated with HR teams to streamline recruitment processes and improve employee engagement strategies.

• Monitored and evaluated training effectiveness to ensure compliance with industry standards.

• Assisted in maintaining HR documentation and compliance with labor laws and regulations.

Premier Paratransit Brooklyn, NY

Quality Assurance Officer / Executive Assistant / Human Resources Assistant July 2009 - February 2015

• Oversaw quality assurance processes to uphold service standards across operations.

• Provided administrative support to the HR department, facilitating effective communication within the team.

• Assisted in the recruitment process, including resume screening and candidate communication.

S&M Transportation Jamaica, NY

Dispatcher / Executive Administrative Assistant September 2008 - July 2009

• Coordinated transportation schedules, ensuring effective routing and customer communication.

• Provided administrative support, including data entry and documentation management.

• Assisted with customer service inquiries, promoting positive relations.

EDUCATION

John Jay College New York, NY

Bachelor of Science in Legal Studies September 1997 -

Fiorello Laguardia HS of Arts and Performing Arts New York, NY

High School in Arts/Honors English September 1992 - June 1996

SKILLS

• Certifications: CPR/First Aid Instructor

• Languages: Spanish

• Other: Human Resources, Applicant Tracking Systems (ATS), SAP, Recruitment, Management, Employee Relations,

Employee Orientation, HRIS, Project Management, Employment & Labor Law, Workers Compensation, Benefits, Training &

Development, Payroll, Bookkeeping, Computer Skills, Presentation Skills, Executive Administrative Support, Calendar

Management, Compliance Management, Spanish, Paylocity, Communication, Analytical Thinking, Negotiation, Problem

Solving, Adaptability, Database Management, Audit Processes, Compliance Training, Insurance Claims, Quality Assurance,

Conflict Management, Employee Engagement, Digital Filing, Customer Relations, Data Entry, Documentation Skills,

Organizational Skills, Change Implementation, Public Speaking

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