Data Entry Specialist, Medical Transcription
Resume:
CATHERINE GOEVELINGER
Albuquerque, New Mexico
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PROFESSIONAL SUMMARY Highly skilled, energetic, excellent communication skills, flexible healthcare professional with 20 years experience. Assisted in oral surgery, scheduling patients, preparing insurance claims, typing, transcribing, telephone skills, efficiently prioritize tasks and communicate with surgical staff. To be part of a team, to obtain a growth-oriented position that will utilize my knowledge and to be an intricate part of a team that will challenge my skills.
SKILLS
Customer Complaint Resolution • Security Awareness
Marketing Coordinator • Positive Attitude and Energetic
Excellent Communication Skills • Administrative and Clerical Support
Patient Appointment Management • Billing Insurance/Claim Disputes
Appointment Confirmation • Receiving Patient Payments WORK HISTORY 08/2023 to Present Receptionist
Dr. Melissa Ravago-Albuquerque, NM
Greet incoming visitors and patients professionally and provide friendly knowledgeable assistance.
Confirm appointments, schedule patients, handle insurance claims.
Answer a large volume of incoming calls daily.
Communicated with clients and updated client records. 05/2012 to 08/2024 Lead Receptionist/Medical Transcriptionist Dr. Steven J. Traub-Albuquerque, NM
Greet incoming visitors and customers professionally and provide friendly knowledgeable assistance.
Keep reception area clean and neat to give visitors a positive first impression.
Confirm appointments, communicate with clients and update client records.
Answer a central telephone system and direct calls accordingly.
Answer a large volume of incoming calls daily to resolve customer issues and schedule appointments.
Aggregate and prepare documentation and reports for office meetings, distribution and filing.
Transcribe sensitive documents with complete confidentiality.
Edit physician reports from dictation following all HIPAA rules and regulations regarding patient confidentiality.
04/2008 to 05/2012 Medical Transcriptionist/Remote UNM Cancer Center-Albuquerque, NM
Transcribed sensitive documents with complete confidentiality.
Recorded information using work processing, dictation and transcription software and equipment.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Transcribed and edited physician reports from dictation using software.
Demonstrated excellent skills to understand diverse accents and dialects.
Referred to variety of medical sources to prevent mistakes in medical terms.
Edited drafts created from speech recognition software.
Worked remotely for extended periods of time.
07/1998 to 04/2008 Medical Transcriptionist/Surgical Assistant/Marketing Specialist/Receptionist
Dr. Steven J. Traub-Albuquerque, NM
Transcribed sensitive documents with complete confidentiality.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Assisted in oral surgery procedures; pre-surgical preparation, post-surgical procedures, passing surgical instruments, suctioning intraoral fluids, Panoramic x-rays.
Knowledge in correct sterilization practices.
Handled all marketing responsibilities for the practice.
Greeted incoming visitors and customers professionally and provided friendly knowledgeable assistance.
Kept reception area clean and neat to give visitors a positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered a central telephone system and directed calls accordingly.
Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
EDUCATION 05/1995 • Medical Terminology/Transcription-Diploma, Career Centers of Texas, El Paso
• Yearly Dental Implant/General Anesthesia Protocol Workshop-AAOMS
• Blood Pathogens-Certified
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