Customer Service Representative
Resume:
Adrian J Rivalta
***** **** ***** **, *****, NE *8164 / 786-***-**** / ***********@*****.***
OBJECTIVE
Dedicated professional seeking a remote customer service role where I can leverage my strong communication, problem-solving, and organizational skills to provide exceptional support and contribute to customer satisfaction.
EDUCATION AND SKILLS
Doctor of Dental Surgery (DDS) Medical University of Cienfuegos, Cuba-2014
CERTIFICATIONS
Google Project Management Certificate, Coursera, 2023
Customer Service Fundamentals, LinkedIn Learning, 2023
COMPUTERS
Software Installation. Software: Microsoft Office, Excel, PowerPoint, Visio, and Word.
LANGUAGE
Bilingual fluency in Spanish and English, and working knowledge of French
RELEVANT EXPERIENCE
Customer Service Representative - America Heartland Center - February 2020 – November 2020 – Full Time, 40 hours - Remote
Engaged with a high volume of customers daily, providing clear and accurate information about the importance of participating in the 2020 elections.
Delivered exceptional customer support through multiple virtual channels, including email, chat, and phone, to address voter concerns and guide them through the voting process.
Assisted voters with navigating voter registration tools, understanding election deadlines, and identifying polling locations, ensuring a seamless experience.
Utilized remote collaboration platforms such as Slack and Zoom to coordinate with team members, share updates, and participate in virtual meetings to align campaign strategies.
Authored and distributed compelling blog posts, articles, and other digital content aimed at increasing voter awareness and engagement among remote audiences.
Applied active listening and problem-solving skills to handle inquiries effectively, fostering a positive and informative interaction for each customer.
Contributed to a successful campaign that increased voter outreach and encouraged civic participation during a critical election year.
Customer Service Associate – Lionbridge - May 2021 – August 2022 – Full Time, 40 hours - Remote
Delivered professional language translation services for a wide range of content, including documents, websites, software, and multimedia, ensuring accuracy and cultural relevance in multiple languages.
Executed localization projects by adapting products and services to meet linguistic, cultural, and technical requirements for diverse global markets, enhancing user experience and accessibility.
Provided data services, including annotation, validation, and processing, to support machine learning and artificial intelligence (AI) projects, ensuring high-quality datasets for client initiatives.
Collaborated with clients to identify specific needs, propose tailored solutions, and deliver language and data services that exceeded expectations.
Maintained open lines of communication with global clients to ensure alignment on project goals, timelines, and deliverables, fostering strong client relationships.
Ensured strict compliance with data security standards and confidentiality protocols to protect sensitive client information, adhering to industry and regulatory requirements.
Shift leader – UCLA - November 2022- June 2024 – Full Time, 40 hours - in person
Organizing shift schedules for team members, assigning duties to specific employees based on role and skills.
Monitoring attendance, tardiness and time off, supervising employees and assisting with tasks as necessary.
Conducting performance reviews and sharing feedback with both upper management and team members, managing employees’ requests and transgressions, and training new and current team members on tasks.
Handling customer issues and managing conflicts.
Adhering to company policies and health, safety and employment standards.
Balancing cash drawers and preparing cash deposits.
Yard Sales Associate Office and Customer Services - Builders Supply - July 2024- Present – Full Time, 40 hours - In person
Move materials and supplies from the receiving area to the display area.
Marks prices on merchandise or price stickers, according to pricing guides, using marking devices.
Straightens materials on display to maintain safe and orderly conditions in sales areas.
Work directly with the customers, giving orientation in the right product they need, explaining about the prices and variety.
Giving orientation by phone calls to the customers about how to solve their needs.
MILITARY EXPERIENCE
Rank: Sergeant
Branch of service: United States Army Reserve
Years of service: 5 (still in service)
Developed strong teamwork, discipline, and communication skills while serving in high-pressure environments.
Adapted quickly to changing situations, demonstrating problem-solving and leadership abilities
REFERENCES
Keith Roby
Funeral Director and Owner
Roby Funeral Home
Friend
6 years
***************@*******.***
Rafael Perez
Legal Department-Global Labor and Employment Team
Senior Corporate Investigator, Employe Relations Investigations
Friend
3 years
*******************@*****.***
Marco Adams
Office Assistant
Littler Mendelson P.C
Friend
5 years
************@*****.***
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