Project Manager Program
Resume:
SUMMARY:
Dedicated and results-driven Certified Scrum Project Manager with over 12+ years of experience leading cross-functional teams in the financial, pharmaceutical, healthcare and medical device sectors. I have expertise in facilitating Agile ceremonies, coaching teams on Agile methodologies, and driving high-performance outcomes. I am skilled at removing impediments, fostering self-organization, and promoting continuous improvement.
I have demonstrated a track record of enhancing team performance through effective communication and stakeholder management. My proven ability to identify and eliminate obstacles encourages self-organization and fosters a culture of continuous improvement. As a strong communicator, I excel in stakeholder management, successfully enhancing team collaboration and project delivery. I am ready to leverage my skills to drive project success and optimize team dynamics.
SKILLS
Critical Thinking & Decision-Making
Expertise in project Management
Communication & Negotiation
Conflict Management
Expanding Focus and Alignment
Mastery of QA methodologies
Staff training and development
Change Management
Release Management
Energetic Work attitude
Analysis & Problem-Solving
Excellent Multi-Tasker
Strong Interpersonal Skills
EXPERIENCE
Delivery Lead IT Program Manager 10/2024 – 04/2025
Bank of America
Essential Duties and Responsibilities
Responsible for end-to-end management and delivery of a material change for a project of high complexity across multiple departments across multiple business units.
Manage, lead and direct the work efforts of resources that may be functionally aligned as part of the project and/or organizationally aligned as direct reports
Responsible for the end-to-end integration of various work streams to deliver the intended project solution
Manage project scope, timeline and budget/expenses
Obtain and align resources to key project roles; establish clearly defined responsibilities and accountabilities
Oversight/manage/lead project execution, integration and implementation
Risk management and mitigation planning
Readiness / change adoption/stakeholder management
Quality assurance, ensure that all applicable change requirements are satisfied
Act as the primary point of contact and integration for the project
Act as a Program Manager if required on an interim basis
Ability to represent senior project stakeholders where required
Leading and managing multiple IT projects within a program, ensuring alignment with organizational goals and objectives.
Facilitate clear communication between stakeholders, project teams, and upper management to keep all parties informed of progress and any potential issues.
Coordinate project activities, ensuring resources are allocated effectively, timelines are adhered to, and deliverables meet quality standards.
Identify, analyze, and mitigate risks throughout the project lifecycle to minimize impact on project outcomes.
Develop and manage program budgets, tracking expenses, and justifying variances to maintain financial health throughout project execution.
Lead cross-functional teams, fostering collaboration and motivating team members to achieve high-performance results.
Establish and maintain program performance metrics, providing regular reports on progress, efficiency, and outcomes to stakeholders.
Identify opportunities for process optimization and implement best practices to enhance delivery efficiency and effectiveness.
Oversee change management processes, ensuring that all changes are properly documented, communicated, and integrated into the program.
Work closely with clients to gather requirements, manage expectations, and ensure satisfaction with the delivery of services and solutions.
Ensure all projects comply with organizational policies, standards, and governance frameworks. Effectively communicate team value and expertise in managing complex delivery projects within an organization.
I have a solid understanding of Agile principles, which I apply to foster a more adaptive and collaborative work environment. By incorporating Agile methodologies, I aim to improve team efficiency and responsiveness to change.
Key Responsibilities
Program Planning: Develop comprehensive program plans that outline the project scope, objectives, timelines, and resource requirements.
Execution Oversight: Monitor the execution of multiple projects within the program, ensuring they remain aligned with the overall objectives and deliverables.
Budget Management: Prepare and manage the program budget, ensuring financial resources are allocated appropriately and expenditures are tracked.
Risk Assessment: Identify potential risks and issues early, developing mitigation strategies to minimize impact on the program.
Stakeholder Communication: Facilitate regular communication with stakeholders, providing updates on progress, challenges, and changes to ensure transparency and engagement.
Team Leadership: Lead cross-functional teams, fostering collaboration and ensuring alignment towards shared goals. Provide guidance and support to team members.
Quality Assurance: Implement quality control processes and standards to ensure the deliverables meet the required specifications and standards.
Change Management: Manage change requests effectively, ensuring proper assessment, approval, and communication of changes to all stakeholders.
Performance Tracking: Monitor and report on key performance indicators (KPIs) for the program, assessing progress against strategic goals.
Vendor Coordination: Manage relationships with external vendors, ensuring that their deliverables meet quality standards and align with program objectives.
Project Manager Tools: JIRA, Smartsheet, Microsoft Project, Confluence, ServiceNow, Release Manager, Remedy, SharePoint, PPRT and CECE.
Scrum Master Responsibilities
Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
Collaborate with Product Owners to prioritize backlog items and ensure alignment with project goals.
Remove impediments and foster an environment of continuous improvement to optimize team productivity.
Coach team members on Agile principles and practices to promote self-organization and cross-functionality.
Track and report key Agile metrics such as velocity, burndown charts, and cycle time to stakeholders.
Act as a servant-leader, guiding the team through challenges and fostering a culture of transparency, collaboration, and accountability.
Collaborate with other Scrum Masters and Agile Coaches to share best practices and drive organizational agility.
Contribute to the refinement and evolution of Agile processes and frameworks to meet the needs of the organization.
Project Manager 04/2024-10/2024
DSM Firmenich
Essential Duties and Responsibilities
Responsible for the integrated management of the full project lifecycle (from Idea Evaluation through launch, PMP phases 1-5), process improvement initiatives, cost saving projects, and/or new business development projects. You will develop and manage partnerships with internal and external stakeholders. You are responsible for creating and maintaining the project plan and schedule, owning the project budgets and spending, and ensuring that project objectives and milestones are met on time, within budget constraints and with appropriate quality. This position will manage manufacturing facilities construction projects in addition to technology transfer projects
Key Responsibilities
Key responsibilities include coordinating and managing release activities, ensuring adherence to change management processes, and minimizing disruption to services during change implementation.
Manage high scale projects that span 12-36 months
Manage projects in terms of money, time, escalating scope changes, resource needs, quality and information/communication.
Coach and develop junior project and portfolio managers
Manage customer requests, customer communications and ensure that project timelines and deliverables are met
Escalate risk to the leadership team and course correct as needed
Lead multi-discipline team members to execute the various deliverables of the project.
Generate project plans and ensure that the project deliverables and milestones are met.
Manage multiple projects or initiatives based on scope, complexity, and timelines (small to large scale projects).
Overseeing the process of implementing and managing changes in a company's IT environment.
Working closely with various teams to plan, schedule, and communicate changes effectively.
Project Manager 03/2023-12/2023
American Regent
Deliverables
support all departments of the organization with regards to project planning and implementation by providing project management services where responsibilities include but are not limited to, scoping of project, resource requirements analysis, generate timelines and communicate with upper management to status of ongoing projects as required. These
responsibilities will include but are not limited to the planning, execution, monitoring, controlling and delivery of projects for all departments within American Regent. Facilitated Agile ceremonies, including sprint planning and retrospectives, to ensure efficient project deliverables.
Coached cross-functional teams on Agile best practices, fostering self-organization and collaboration.
Acted as a key liaison between stakeholders and development teams, promoting transparency and shared understanding.
Led initiatives to identify and remove project impediments, enhancing team productivity.
Encouraged continuous improvement processes, resulting in better alignment with organizational goals.
Essential Duties and Responsibilities
Accountable for all facets of project management concerning Quality Assurance, Quality Control, and Manufacturing for drug products and substances across various countries.
Possess a clear understanding of the QA, QC and manufacturing process in the pharmaceutical industry.
Facilitate problem-solving and decision making with respect to project deliverables and meeting timelines.
Monitor project budgets to provide updates to the Executive Management Team with needed.
Provide input on project team member performance to aid the functional heads in employee performance evaluations.
Partner with IT to gather infrastructure and architectural requirements pertaining to relevant projects.
Manage all project and compliance related issues associated with their project.
Fully understand business cases including all internal and external factors which may derail the project and alert senior management of any potential pitfalls.
Communicate all pre-defined events to team members and other stakeholders according to communication plan. Monitor and communicate any changes in project scope, timeline and cost to all appropriate individuals.
Review IT Infrastructure vendor operations and outsourcing arrangements and collaborate with major service providers of IT Infrastructure.
Participate in the development and improvement of computerized systems to ensure quality and adherence to cGMPs.
Support and maintain Quality programs, policies, processes, procedures, and controls ensuring compliance with current Good Manufacturing Practices (cGMP) expectations and established agency. Perform any other task/duties as assigned by management. Manage and track all deliverables via Quality Management Systems are Smartsheet, SharePoint, Veeva Vault, ETQ Reliance, LIMS, SAP, ERP, Master Control and Track Wise.
Quality Management System
Quality Agreements, Site Policies & Setup Sheets files on the shared drive
Responsible for maintaining the databases for SOPs and Forms
Responsible for maintaining the SOP manuals and ensuring these manuals are always up to date
Responsible for batch record optimization. While this position is not responsible for the completion of batch records, they do have responsibility for ensuring that the batch record documents are optimized, consistent and managed effectively.
Responsible for tracking and initiating periodic review of controlled QA documents (e.g. SOPs, forms, etc.)
Responsible for the processing and tracking of controlled QA documents (e.g. SOPs, forms, etc.) from creation/revision through approval, distribution, filing and retention of current and historical documents
Provide timely and accurate reports and assessments of problems or potential problems
Technical Writing Skills Application / Software
Impressive writing skills TrackWise, Master Control, LIMS
Strong research skills Veeva Vault, Master Control
Advanced editing skills MS Projects / MS Teams
Time management skills Smartsheet, Agile, Jira, Kanban,
Collaboration skills Confluence, Release Manager, Remedy, CECE,
Project Manager 05/2022-04/2024
AbbVie Pharmaceuticals
Managed Agile projects, leveraging Jira and Asana to track progress, manage sprints, and ensure timely achievement of project goals and objectives.
Fostered a collaborative environment through effective facilitation of team meetings, stakeholder engagements, and cross-functional coordination using Jira dashboards and Asana boards.
Supported the Product Owner in maintaining and prioritizing the product backlog, ensuring alignment with business objectives and clear visibility in Jira/Asana workflows.
Employed active listening and negotiation skills to enhance team dynamics and project outcomes while streamlining task management through Jira task tracking.
Enhanced team efficiency and effectiveness through process improvements, agile coaching, and optimized use of Jira and Asana reporting tools.
Oversaw documentation of regulatory strategy for CMC changes, coordinating authoring, reviewing, and approvals while maintaining submission timelines using Asana for task scheduling.
Worked proficiently in document approval and archiving repositories, ensuring regulatory submission documents were submission-ready and compliant.
Collaborated with regulatory operations teams to provide accurate documentation for global roll-outs of CMC variations.
Coordinated with Operations CMC Teams and Quality Assurance, ensuring timely updates through structured tracking in Jira/Asana.
Contributed to a positive, motivating work environment that encouraged respect, innovation, and accountability at all levels.
Communicated project updates, risks, and dependencies effectively to Regulatory Affairs (RA) CMC Project Leads and stakeholders.
Balanced multiple priorities in a fast-paced environment, effectively managing concurrent projects with Jira roadmaps and Asana timelines.
Organized and planned project tasks and schedules, adhering to Project Management Institute (PMI) standards and company methodologies.
Communicated project status to stakeholders and key participants through Jira dashboards, Asana reports, and tailored presentations.
Aligned project outcomes with company goals and strategies to maximize business impact.
Facilitated and encouraged cross-departmental collaboration to ensure projects were completed successfully.
Delegated tasks based on skills and expertise, leveraging Asana task assignment for clarity and accountability.
Optimized deliverables, schedules, and budgets while tracking risks and dependencies in Jira.
Partnered with proposal teams to develop cost estimates and project plans, supported by Jira resource planning.
Created presentations and reports to communicate project progress, utilizing Jira reporting and Asana status updates.
Kept project teams focused on key deliverables and end goals through clear task tracking and progress monitoring in Jira and Asana.
Project Manager 02/2020 to 10/20/2022
Merck Sharp & Dohme Co. West Point, PA
Supported the Quality Management System (QMS) team, coordinating documentation processes and ensuring compliance across systems such as MyLearning, Quality Docs, Jira, and Asana.
Applied strong technical expertise in project management and documentation management, leveraging Jira boards and Asana task tracking to monitor progress and maintain project timelines.
Demonstrated excellent verbal, written, and presentation skills, fostering effective cross-functional teamwork and collaboration through Jira dashboards and Asana reporting.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project), SharePoint, and Teams, with advanced skills in MS Word document editing (formatting, forms, styles, templates).
Experienced in Quality Standards development, GMP regulations, pharmaceutical regulations, and process mapping/optimization, supported by structured workflow management in Asana.
Key contributor to the Clinical Supply QMS Redesign Team, collaborating with site personnel on QMS implementation, including project management, document review, technical editing, meeting coordination, training, and onboarding.
Performed detailed documentation review and technical editing, ensuring consistency in language, formatting, and compliance across the Clinical Supply network, tracked and managed through Jira tickets.
Served as a communication liaison between global site personnel, using Asana task boards to coordinate updates and action items across regions.
Assisted with site metrics collection, reporting, and communication of success stories/achievements, utilizing Jira reports and Asana dashboards for visibility.
Supported the development and execution of learning strategies for new/revised QMS topics, including LMS content access, reporting, training material creation, and requirement communications.
Led document lifecycle management (new and existing documents) and approval workflows, streamlining processes with Jira workflow automation and Asana task scheduling.
Maintained electronic repositories and communication mechanisms (e.g., QMS SharePoint Site, Microsoft Teams, Jira, Asana).
Supported project management, communication optimization, and change management strategies, leveraging Jira and Asana for efficient tracking, task assignment, and stakeholder updates.
Acted as a change agent, promoting adoption of new QMS practices within the Global Development Quality (GDQ) organization at Merck Research Laboratories (MRL).
SOP Management Specialist, GDQ Learning & Documentation 09/2020 to 05/2022
Merck Sharp & Dohme Co. West Point, PA
Participate in the comment review cycle, gap analysis and implementation of the Merck Quality Manual
Manage Regulatory Inspections
Develop / Approve Training Courses
Deliver Training
Review / Approve employee training requirements and Job Descriptions
Complete Training as required
Complete GMP Documentation
Review / Approve GMP Documentation
Author Standard Operating Procedures
Review / Approve Standard Operating Procedures
Track and Circulate Procedures for Periodic Review
Review Procedures for Commitments / Compliance
Review / Approve Implementation Plans
Review of Procedural Compliance to EU Requirements
Write, revise and review Standard Operating Procedures (SOP)
Document Management System Administration and Document lifecycle oversite.
Document revision support of formatting and processing SOP, Periodic Review,
Work Instructions, Job Aids and Forms
Train staff and assure training requirements are met and all records are up to date
Senior Document Quality Specialist
PCI Pharma Services
Aug 2016 to Feb 2020
Greater Philadelphia Area
Led documentation quality improvement projects, ensuring compliance with GMP regulations, client requirements, and internal quality standards.
Managed the document lifecycle (creation, review, approval, archival), utilizing tools such as SharePoint, Jira, and Asana for tracking and workflow automation.
Coordinated cross-functional teams (Quality Assurance, Regulatory Affairs, Operations) to deliver documentation updates and regulatory submissions on time.
Oversaw project schedules, task assignments, and deliverables, monitoring progress through Jira dashboards and Asana timelines.
Facilitated team meetings and stakeholder reviews to resolve issues, align priorities, and ensure clear communication across departments.
Supported client audits and regulatory inspections, managing corrective and preventive action (CAPA) documentation and follow-up.
Developed and implemented process improvements in document management and quality systems, increasing efficiency and compliance accuracy.
Provided training and guidance to staff on document control processes, quality standards, and use of documentation systems.
Medical Device Recall Specialist 01/2013 to 03/2016
DePuy Synthes J&J - Remotely
Led cross-functional team discussions and meetings to address complex complaint investigations.
Facilitated communication and collaborative efforts across departments to streamline recall processes.
Utilized problem-solving skills to ensure compliance with regulatory requirements and successful resolution of issues.
Supported Quality Compliance initiatives through mentoring and training team members.
Class II and III medical devices are categories defined by the FDA based on their level of risk to patients and the required regulatory controls for their approval.
Experience with Class I, II Devices:
Regulatory Pathways: Manufacturers often find the 510(k) process to be less cumbersome than the more stringent approval process for Class III devices. However, demonstrating substantial equivalence can still be challenging, requiring extensive documentation and clinical data.
EDUCATION AND TRAINING
Bachelor of Science: Life Science, Temple University Philadelphia, PA -2005ACCOMPLISHMENTS
Increased customer service ratings by 100% through new processes.
Completed Lean Six Sigma and Rapid Improvement course.
Process Improvement Plan with Document Control to eliminate waste.
Ontime for all 2024 Periodic Reviews
CERTIFICATIONS
Certified ScrumMaster (CSM), 2025
PMP Certification
Lean Six Sigma Green Certification
OSHA 10 Certification
SKILLS
Agile & Scrum Skills
Agile Facilitation and Coaching
Sprint Planning and Retrospective Facilitation Impediment Removal
Continuous Improvement Processes Stakeholder Management
Technical Awareness
Understanding of Banking & Pharmaceutical Quality Assurance Processes
Familiarity with Project Management Software (Gantt Charts, Microsoft Project & Smart-Sheet)
Soft Skills
Leadership and Team Building
Effective Communication and Negotiation Problem-Solving and Decision-Making
Adaptability and Emotional Intelligence
Organizational Skills
Time Management and Task Prioritization Coordination of Cross-Functional Teams
Resource Allocation and Project Scheduling
Technical Skills
Proficiency in IT Infrastructure Requirements Gathering Document Control and Revision Management
Quality Assurance and Compliance Processes in Banking & Pharmaceuticals.
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