Customer Service Project Management

Jannatul Ferdous Anika

Management Graduate

Customer Service Representative- Digicon Technologies Ltd A highly motivated and results-driven recent graduate with a Bachelor's degree in Management, bringing a strong foundation in business strategy, organizational leadership, and project management. Known for my ability to thrive in fast-paced environments, I am eager to apply my academic knowledge and skills to contribute to organizational growth and success. Throughout my academic career, *******************@*****.*** +880 181******* jannat anika Jatrabari, Dhaka Internship

Handled a high volume of inbound customer calls, addressing inquiries and resolving issues related to products, services, and billing.

Provided exceptional customer service by listening attentively, diagnosing problems, and offering timely solutions. Managed customer complaints and resolved conflicts, turning potentially negative experiences into positive outcomes.

Achieved and exceeded daily performance metrics such as call resolution time, customer satisfaction ratings, and upselling goals.

Eden Mohilla Collge

Glory School and College

Nahar Academy High School

Higher Secondary Certificate

Subject: Business Studies

Bachelor of Business Administration

Department: Management

2015-2016

2017- 2018

2019-2025

Skills

Education

Experience

Leadership – Ability to lead teams, motivate individuals, and manage group dynamics. Financial Management – Understanding of budgeting, cost control, and financial analysis. Project Management – Proficient in planning, executing, and monitoring projects to meet deadlines. Time Management – Effectively managing time, prioritizing tasks, and meeting deadlines. Strategic Thinking – Capable of analyzing business situations and creating long-term strategies. Higher Secondary Certificate

Subject: Business Studies

GPA 4.06

GPA 3.67

CGPA 3.25

Language

Soft Skills

Closing Summary

With a solid foundation in management, a proven track record of leadership, and a passion for driving team success, I am confident in my ability to make an immediate and impactful contribution to your organization. My experience in managing projects, leading teams, and improving processes has equipped me with the skills to navigate complex business challenges and deliver results. I possess a strong blend of analytical thinking, communication, and people management that ensures both operational efficiency and a positive work culture. I am excited about the opportunity to leverage my experience and expertise to help achieve your company’s goals and drive growth in a dynamic management role.

Communication Skills

English

Bangla

Willingness Learn

Problem-solving

Team Collaboration

Work Under Pressure

Verbal Communication – Strong presentation and public speaking abilities. Written Communication – Clear, concise writing for reports, emails, and proposals. Negotiation – Skilled in negotiating with clients, vendors, or team members to reach mutually beneficial agreements.

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