Customer Service Store Manager

SKILLS

EXPERIENCE

Shelley Hodges

559-***-**** ***************@*****.*** Tempe, AZ 85288

Dynamic Assistant Store Manager with proven success at Cobblestone Autospa, excelling in customer service and engagement. Expert in hiring and training top talent, boosting team performance and customer loyalty through innovative initiatives. Adept at problem-solving and time management, achieving high standards in operational e ciency and employee development.

• Customer service and engagement • Problem-solving

• Hiring and training • Customer experience

• Attention to detail • Customer service management

• Team management • Employee coaching

• Time management • Sta f supervision

ASSISTANT STORE MANAGER

Cobblestone Autospa

Cave Creek, AZ

January 2023 - March 2025

• Managed all customer inquiries and complaints in a professional and timely manner.

• Maintained organized store environment for customer and employee health and safety.

• Tracked daily operational activities such as store expenses, payroll records.

• Established strong relationships with vendors for timely supply of merchandise. ASSISTANT STORE MANAGER

Goodwill

Scottsdale, AZ

July 2022 - January 2023

• Resolved customer complaints e ciently while maintaining excellent customer service.

• Maintained organized store environment for customer and employee health and safety.

• Demonstrated ability to manage and motivate sta f to achieve sales targets.

• Ensured compliance with all store policies and procedures.

• Prepared sta f work schedules and assigned speci c duties. CUSTOMER SERVICE MANAGER

Kohl's

Mesa, AZ

July 2018 - July 2022

Improved customer service team performance by 50% with thorough training and monitoring programs. Boosted customer loyalty through initiatives to reduce customer e fort, better resolve problems, and improve service delivery 100% of the time.

Organization is key.

• Maintained customer satisfaction 100% with professional management of complex escalated customer concerns. INDEPENDENT SALES CONTRACTOR

X nity

Fresno, CA

October 2016 - January 2017

EDUCATION

• Analyzed customer feedback data to improve product o ferings and services quality.

• Resolved any customer queries or complaints in a timely manner.

• Maintained accurate records of all sales activities such as orders, invoices.

• Managed client accounts by providing timely customer service support. INDEPENDENT SALES CONTRACTOR

Direct TV

Fresno, CA

July 2016 - October 2016

• Attended business meetings with potential clients to discuss project details.

• Developed and implemented e fective sales strategies to achieve desired goals.

• Implemented innovative marketing tactics to increase brand visibility and recognition.

• Maintained accurate records of all sales activities such as orders, invoices. LOGISTICS ASSOCIATE

Target

Clovis, CA

April 2006 - July 2016

• Performed daily shipping operations, including order ful llment and inventory management.

• Audited orders prior to shipment release to ensure accuracy of information entered into system.

• Utilized problem-solving skills to troubleshoot logistical issues.

• Collaborated with team members to optimize e ciency in the warehouse.

• Sorted cargo before loading and unloading.

BACHELOR OF ARTS (B.A.) IN BUSINESS LEADERSHIP

Ashford University, San Diego

GPA 3.5

May 2016

Relevant Coursework

Awards & Honors

• Business Management • Business Leadership

• Dean's List every year • Graduated Cum Laude with honors

Contact this candidate