CUSTOMER SERVICE REPRESENTATIVE
**** ********* **. ********** ** 27320 336-***-**** ************@*******.*** C A R E E R O B J E C T I V E
Reliable and hard-working professional with over 15 years of hands-on experience in customer-facing roles, delivery services, and online business operations. Known for excellent communication skills, a strong work ethic, and the ability to resolve issues with patience and empathy. Owns a personal vehicle and is fully licensed, enabling punctual and flexible transportation. Highly adaptable, tech-savvy, and dedicated to providing outstanding customer service in fast- paced environments.
Education Rockingham Community College 2007-2011
Professional
Experience
Delivery Driver
UberEats, DoorDash, Instacart, Grubhub
Delivered food and products efficiently and courteously to a wide customer base.
Ensured orders were accurate and delivered on time, maintaining a 98% customer satisfaction rating.
Communicated with customers to confirm delivery instructions and resolve any on-site concerns.
2021 - present
Self-Employed E-commerce Seller
eBay & Amazon
Managed end-to-end operations for online retail business: sourcing products, order processing, customer service, and returns.
Resolved buyer issues and maintained high ratings and customer satisfaction across platforms.
Analyzed sales data to adjust listings and optimize inventory turnover.
2012 – present
Merchandiser / Stock Replenishment
Sas Retail
Stocked and organized products across grocery and retail stores according to planograms and promotional displays.
Maintained inventory levels, reported shortages, and ensured proper product rotation.
Built professional relationships with store managers and staff to ensure smooth operations.
2011-2022
Skills Strong Verbal Communication
Conflict Resolution & Problem Solving
E-commerce & Order Management
Customer Satisfaction & Relationship Building
Time & Route Management
Vehicle Operation & Safety
Tech Literacy (Amazon, eBay, Mobile Apps)
Self-Motivated & Detail-Oriented
DAVID LEE HUFFINES