Medical Assistant Front Desk

Cindy Chang

*****.******@*****.*** ********@****.*** +1-408-***-**** San Jose, CA

Education

San Francisco State University, San Francisco, CA Aug 2023 - May 2025 Pre-health Professions Post-Baccalaureate Program

University of California-San Diego, La Jolla, CA Sept 2018 - June 2022 B.S in Global Health (Minors in Chinese Studies and General Biology) Work Experience

EMT-B, Brick by Brick Critical Minutes Event Medicine, San Jose, CA Feb 2025 - Present

● Responded to emergency calls and provided emergency medical care at events, including patient assessment, airway management, and trauma care, while maintaining professional standards and adhering to protocols

● Communicated with colleagues as needed in a timely manner to provide effective care in a high-pressure environment

● Documented patient interactions and assisted with medical procedures

● Provided empathetic care to patients while maintaining their dignity and respecting their choices Medical Assistant/Scribe, TrueLight Medical Corporation, San Francisco, CA Feb 2024 - Dec 2024

● Collaborated with staff in front desk operations, including: patient intake/discharge, maintaining accurate patient records, and managing phone calls (English and Cantonese)

● Performed 12-lead EKG recordings

● Collaborated with medical staff and resolve issues, such as scheduling conflicts, payment concerns, insurance coverage, and referral complications

● Assisted physician with charting patient visits (SOAP notes), including referrals EKG Lab Technician I, Boston Scientific: Cardiac Diagnostics, South San Francisco, CA Sept 2022 - Aug 2023

● Interpreted and built 20+ stable, serious, and critical EKG recordings per hour with 95+% accuracy for patients worldwide wearing BSC event monitors

● Reported urgent serious/critical EKG results to hospitals and clinics nationwide

● Collaborated with colleagues to ensure accurate and timely interpretation of complex EKGs and troubleshoot technical issues

● Maintained up-to-date knowledge of heart arrhythmias and company protocols to ensure optimal patient heart health monitoring

Volunteer Experience/Activities

Volunteer (Warehouse and Kitchen), CityTeam, San Jose, CA May 2025 - Present Tech team volunteer/Cellist, Christ Community Church of Milpitas, Milpitas, CA Aug 2023 - Present Event Medicine EMT Volunteer, Rock Medicine, Bay Area May 2024 - Dec 2024 Skills/Knowledge

● Literature review

● Qualitative data collection and analysis

● Statistical data analysis (Exel, Qiita)

● Qualtrics survey design

● Microsoft Office Suite

● Basic laboratory techniques

● EKG application & interpretation

(single, three-channel, 12-Lead)

● Electronic Health Records (EHR) proficiency

● Patient interviewing and communication

● Phone etiquette

● Teamwork and collaboration

● Problem-solving

● Conversant Mandarin and Cantonese

● Medical terminology

● Academic writing

Certificates/Awards

Certified Phlebotomy Technician I, California Dept. of Public Health. Active 08/05/2025 - 08/04/2027 EMT-Basic, CA, County of Santa Clara. Active 04/30/2024 - 04/30/2026 BLS Provider, American Heart Association (AHE). Active 01/10/2024 - 01/2026

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