Customer Service Sales Associate

**** **** *** ****** ***. ***, FRESNO, US, ***** •

************@******.*** • 559-***-****

MIA-MICHELLE WALL

Sales Associate

PROFESSIONAL SUMMARY

Highly organized and customer-focused professional with expertise in administrative tasks, financial operations, and client support. Proficient in managing documentation, handling transactions, and ensuring compliance with organizational protocols. Adept at collaborating with cross-functional teams to enhance efficiency and streamline customer experiences. Skilled communicator with a proven ability to address inquiries, resolve issues, and provide personalized assistance in fast-paced environments.

EMPLOYMENT HISTORY

BUSINESS OFFICE ASSOCIATE Dec 2024 - Present

Carmax Fresno

OFFICE ADMINISTRATOR May 2024 - Nov 2024

Custom Ag Formulators (ICL Group) Fresno, California expectations.

BOOKKEEPER/ADMINISTRATIVE COORDINATOR Jan 2021 - Sep 2022 Marshall’s San Mateo, California

FRONT END COORDINATOR Nov 2019 - Jan 2021

Marshall's South San Francisco, California

EDUCATION

DIPLOMA 2010 - 2014

Folsom High School Folsom

SKILLS

Customer Service, Bookkeeping, Time Management, Order Processing, Team Collaboration, Auditing, Data Analysis, Problem Solving, JDEdwards.

Assisted customers with appraisals, answering inquiries, and guiding them through paperwork. Processed vehicle sales paperwork, including contracts and deal jackets, ensuring compliance with CarMax standards. Managed cash handling, payment processing, and deposit preparation while maintaining security protocols. Performed filing, data entry, and title management tasks, including automation and no-title reports. Collaborated with departments to streamline customer experiences and support store operations. Handled calls, resolved inquiries, and directed customers to appropriate teams. Collaborated with sales, production, and logistics teams to meet customer needs. Managed order processing and tracking, ensuring accurate documentation. Developed and maintained strong relationships with key accounts, fostering customer loyalty. Drove customer loyalty through proactive issue resolution and personalized service, consistently meeting and exceeding client Tracked and managed employee expenses, ensuring accurate and timely reimbursement and compliance with company policies and regulations.

Collaborated with the management team to develop and implement strategies for cost control and budget management in bookkeeping operations.

Conducted regular audits of financial records to ensure accuracy and compliance with company and industry regulations. Managed front-end operations ensuring efficient customer service and checkout processes. Enhanced customer satisfaction through effective problem-solving and team collaboration. Trained and guided team members, fostering a supportive and productive work environment. Implemented organizational strategies that improved checkout speed and accuracy. Resolved customer inquiries and issues, leading to increased customer loyalty.