Project Management Analyst Iii

Amber S. Holt

Tulsa, OK 918-***-**** ***************@*****.*** www.linkedin.com/in/amber-holt83

Professional Summary

Dynamic healthcare and organizational leader with 20+ years of experience in insurance, nonprofit, and healthcare settings. Skilled in program implementation, project management, and stakeholder engagement, with proven success driving cross-functional initiatives, scaling programs, and fostering diversity and inclusion. Bilingual in English and Spanish, with advanced expertise in training, leadership development, and client engagement.

Education

Master of Science – Organizational Psychology

University of Phoenix, School of Advanced Studies 05/2025

Bachelor of Science – Business Management

University of Phoenix 06/2010

Associate of Arts – Business Administration

Axia University 06/2008

Professional Experience

Implementation Analyst III

HCSC – Tulsa, OK 01/2022 – Present

• Lead enterprise-wide implementation of new and renewing accounts, products, and legislation.

• Partner with cross-functional teams to ensure smooth launches, manage risks, and deliver timely solutions.

• Analyze financial, legislative, and operational data to support strategic decision-making.

• Cultivate stakeholder partnerships to drive adoption of new initiatives.

Field Interviewer

Mathematica – Tulsa, OK 01/2025 – Present

• Conduct in-person assessments and gather qualitative and quantitative data for national research studies.

Ethnography Bilingual Field Interviewer/Recruiter

Decision Information Resources, Inc – Remote 10/2024 – Present

• Recruit diverse participants for research studies through outreach and community engagement.

• Conduct bilingual interviews to ensure inclusivity and accurate data collection.

Lead Care Coordinator & HIV Testing Manager

Tulsa CARES – Tulsa, OK 03/2013 – 01/2022

• Directed HIV testing services, staff training, and inventory management.

• Developed and monitored SMART goals with clients to improve health outcomes.

• Supervised case managers, providing mentorship, performance feedback, and training.

• Served as Spanish translator for client services, expanding accessibility and engagement.

• Enrolled clients into Marketplace Healthcare Plans, improving access to affordable care.

Provider Data Specialist / Complaint Coordinator

Community Care HMO – Tulsa, OK 07/2008 – 11/2012

• Maintained provider databases and ensured data accuracy for regulatory compliance.

• Coordinated fundraising and community engagement activities for United Way.

Bilingual Customer Service Agent

BCBSOK-Custom Group Services – Tulsa, OK 08/2003 – 07/2008

• Delivered bilingual customer service and resolutions for self-insured and CDHP plans.

• Supported account management, retro-term reports, and Spanish translations.

• Assisted in United Way fundraising and community outreach initiatives.

Leadership & Board Roles

• Chair, Evergreen Health Coalition (2020–2021)

• Secretary & Board of Directors, Visibly Imperfectly Perfect – Tulsa Division (2020–2025)

• Career Chair, Oklahoma Latinos for Advancement (2022–Present)

• Membership Director, WISE Oklahoma (2022–Present)

Skills & Competencies

• Bilingual: Fluent in Spanish & English

• Program & Project Management

• SMART Goal Development & Motivational Interviewing

• Diversity, Equity & Inclusion Advocacy

• Advanced Microsoft Excel (Certified), Access, Word, PowerPoint, Outlook, Adobe

• Data Analysis & Research

• Strong Interpersonal & Communication Skills

• 60+ WPM 10-Key Proficient

Certifications & Specialized Training

• Oklahoma State Life, Accident & Health Insurance License

• Marketplace Navigator Certification (2016–2022)

• Management Certification – Center for Non-Profits

• DEI & Cultural Competency: LatinX, LGBTQ+, and Transgender Populations

• Bridges Out of Poverty Training Suicide Risk & Behavioral Support Training

• HIV Testing Certification CPR Certified

• Numerous national and regional conference presentations (HIV/AIDS, Latino Health, DEI)

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