Service Manager/ Senior Office Administrator
Resume:
PROFESSIONAL SUMMARY
Competent and adaptive leader pursing a position where my
management, adaptability and administrative skills will lead to mutual growth and success.
EXPERIENCE
Assistant Service Manager/Senior Office Admin
March 2022 - January 2025 Day Wireless Systems, CA Maintenance and Service Manager
October 2018 - December 2021 LT Generators, Van Nuys, CA
Overseeing and scheduling service, emergency and maintenance calls for both commercial and government/federal facilities.
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Performed administrative functions including but not limited to: billing, accounts receivable, purchase orders, transfer orders, shipping and receiving.
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Assisted with supervising of approximately 10 employees in the shop staff including administrative support, installers, and technicians.
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Performed daily audits of time entry for all service and installation teams.
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Coordinated between different shop locations to effectively resolve logistic complications.
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• Dispatched field technicians to calls, during after hours. Reviewed and closed any remaining ongoing issues with service calls.
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• Submitted travel requests and expense reimbursement requests
• Reviewing applications/ candidates and scheduling of interviews Used the following programs: Netsuite, Paycomm, Shepard, Ultipro, Sharepoint, Teams, Box
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Submission of required documentation for preventative maintenance of federal agencies to Motorola for review
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• Daily opening and closure of office, including alarming the building
Dispatching and coordination of services, repairs, follow ups, emergency visits, and maintenance.
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Sending of service reminders, reports, correspondences relating to repairs/maintenance of emergency back up equipment.
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• Ordering/Inventory of parts.
CONTACT
*********@*****.***
Santa Clarita, CA 91387
SKILLS
• Excellent communication
• Customer Service experience
• Insurance experience
• Dispatching
• Vendor relationships/ordering
• Complaint resolution
• Proposal preperation
• Detail Oriented
• Time management
• Schedule Coordination
• Estimating and Quoting
• Documentation And Reporting
• Staff Supervision
JESLEEN ABARCA LOPEZ
Automotive Claims Adjuster
June 2018 - October 2018 Alliance United- Kemper Insurance, Chatsworth, CA
Office Assistant
December 2017 - May 2018 NBK Realty, Sherman Oaks, CA Receptionist/Front Desk
Warranty submissions relating to repairs with ongoing manufacturer warranty.
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Invoicing of maintenance contracts, repair invoices, diesel fills, trip charges, emergency visits and miscellaneous trips.
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Setting up new customer accounts including gathering all information, proposals, creating work orders, reminders, post reports, and follow ups.
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Supervising a team of technicians, including their findings, ensuring all required information, notes, and pictures are posted daily.
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Resolution of all maintenance/repair questions, concerns or follow up visits, including new and existing customers.
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• Programs used: Wintac, Outlook, Generac warranty
Examined photographs and surveillance and any other documents relating to claims.
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• Corresponded with attorneys on claims related to their clients.
• Negotiated with claimants to settle claims.
• Documented all findings in concise reports.
• Issued payouts to claimants.
• Corresponded with other departments in order to resolve claims. Such departments included: Subrogation, SIU, Bodily Injury,and more.
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• Tracked the progress of all outstanding insurance claims. Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
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Took statements from all related parties including claimants, insured, and witnesses.
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• Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
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Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
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Compute, record, and proofread data and other information, such as records or reports.
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Review files, records, and other documents to obtain information to respond to requests.
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January 2014 - September 2017 ProSolutions Software Inc, Lakeview Terrace, CA
Managed clerical needs of company employees, including copying, faxing, and file management.
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• Handling of invoices, receipts and statements.
• Coordinated between customers and departments to resolve issues. Managed multi line telephone system for incoming and outgoing calls, as well as email and online chat correspondences.
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Scheduling of system installs, corresponding with Eastern, Central, Pacific, Hawaiian and European Standard Times.
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REFERENCES
References available upon request
CERTIFICATIONS
• Customer Service Specialist- ETA International
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