Customer Service Retail Sales

HI

Irene Herrera

Hacienda Heights, CA 917************

Lume

************@*****.***

PROFESSIONAL SUMMARY

Dynamic retail professional with extensive experience at Fashion Nova, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through effective problem-solving and efficient POS operations.

Recognized for fostering loyalty among clients and maintaining a well-organized store environment, ensuring a seamless shopping experience.

SKILLSO

Customer service

Teamwork

Problem-solving

Teamwork and collaboration

Time management

Customer assistance

Reliability and punctuality

Retail sales

Product knowledge

Relationship building

Retail store operations

Phone etiquette

POS system operations

Conflict resolution

Customer needs assessment

WORK HISTORY

RETAIL SALES ASSOCIATE

Fashion Nova

myp

Greeted customers and helped with product questions, selections, and purchases.

Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Helped customers complete purchases, locate items, and join reward programs.

Handled retums and exchanges professionally, resolving customer issues while adhering to company policies.

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

CUSTOMER SERVICE REPRESENTATIVE

Wells Fargo

Greeted customers and helped with product questions, selections, and purchases.

Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Helped customers complete purchases, locate items, and join reward programs.

Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

EDUCATION Basic Courses

Montebello High School, Montebello, CA

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