Customer Service Oil Change

Edward Dancer

214-***-**** ********@*****.*** Euless, TX 76039

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SUMMARY

Dynamic professional with a proven track record at Take 5 Oil Change, excelling in customer service and team supervision. Skilled in conflict resolution and employee training, I successfully enhanced operational efficiency and customer satisfaction. Committed to fostering a positive work environment while driving performance improvements and ensuring compliance with safety regulations.

SKILLS

Customer service

Employee training and development

Point-of-sale operations

Team supervision and building

Conflict resolution

Time management

Policy enforcement

Customer engagement

Crisis management

Brand representation

Employee motivation

Database maintenance

Delegating tasks

Performance improvement

EXPERIENCE

Assistant Shop Manager, Take 5 Oil Change, August 2023-Current Hurst, TX

Resolved customer complaints promptly, preserving shop reputation and ensuring satisfaction. Supervised a team of 4 employees, providing training and conducting performance evaluations.

Assisted in developing strategies to increase customer base and sales. Inspected merchandise upon delivery to maintain quality standards before display. Processed payments accurately through point-of-sale systems, adhering to security protocols. Ensured compliance with health and safety regulations within store environment. Analyzed monthly reports to identify operational improvements and enhance efficiency. Collaborated with HR for recruitment, hiring, and onboarding of new staff. Lead Driver, Transcare medical transport, July 2013-July 2023 Kennedale, TX

Inspected vehicles for mechanical integrity and safety compliance before departures. Enforced transportation regulations to ensure legal compliance. Collaborated with dispatchers to facilitate seamless operations. Supervised and trained new drivers in safe driving practices and company standards. INTERVIEW AVAILABILITY

RESUME RECEIVED

Provided on-route assistance to drivers as needed. Organized timely delivery of goods, prioritizing customer satisfaction. Assisted drivers in troubleshooting mechanical issues effectively. Monitored driver performance and offered constructive feedback. OTR Truck Driver, US Xpress, June 2007-June 2013

Irving, TX

Executed efficient route planning utilizing GPS and maps for timely deliveries. Maintained accurate logs of driving hours, mileage, and fuel expenses to comply with regulations.

Performed daily vehicle inspections, ensuring optimal performance and safety compliance. Secured cargo to prevent shifting during transit and confirmed delivery conditions with customers.

Communicated effectively with dispatchers, customers, and management regarding schedules and delays.

Documented delivery details, including obtaining necessary signatures for proof of delivery. Adhered strictly to company safety policies and transportation laws, promoting safe driving practices.

Cultivated positive customer relationships through exceptional service and prompt issue resolution.

EDUCATION AND TRAINING

High School Diploma

Elkhart High, Elkhart, TX June 1995

ACCOMPLISHMENTS

After working at Take 5 for three months, I moved up from new hire to assistant shop manager. Since then, I have been awarded employee of the month, and was also recognized as a super tech in the district by maintaining a tech score of a 5.0. I am currently in the shop manager training program.

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