Student Services Academic Advisor

Tiffany Bonelli

Glendale, AZ• 623-***-**** • ***********@*****.***

Education

Capella University – MS, Leadership for Higher Education Dec 2011

Charter Oak State College – BS, Business Management/Human Resources Jul 2006

Professional Experience

Student Services Analyst / Academic Advisor

Phoenix College 09/2018 – 11/2021

• Advised caseload of Health Sciences and STEM students on degree planning, career pathways, transfer options, and academic progress.

• Served as liaison for Nursing, Health Information Technology, Medical Lab Science, Massage Therapy, and Dental Hygiene programs.

• Conducted 1:1 and group advising sessions covering onboarding, course selection, registration, and goal setting.

• Applied developmental and prescriptive advising models to support student persistence and retention.

• Collaborated with faculty and student services across Maricopa Community Colleges to improve student support.

Nursing Liaison

Phoenix College 10/2017 – 11/2021

• Coordinated nursing program applications, curriculum substitutions, and advising needs with minimal supervision.

• Advised students on Concurrent Enrollment Program (CEP) requirements with 7 university partners (ASU, NAU, GCU, University of New Mexico, etc.).

• Evaluated external transcripts and supporting documents to determine admission eligibility.

• Audited student progress and created reports for Admissions & Records and Nursing Department leadership.

• Developed training and standardized processes for advising team, increasing accuracy of applications.

• Designed and facilitated presentations, videos, and Canvas courses for nursing pathways, boosting student participation sixfold.

E-Academic Advisor

Phoenix College 01/2013 – 11/2021

• Advised students via chat, phone, and email on admissions, program requirements, transfer options, financial aid, and support services.

• Guided students through admissions testing interpretation, transcript evaluation, and educational planning.

• Proficient in PeopleSoft, CRM, TES, HCM, Q-less, SightMax, Advising Notes, What-If Reports, and MCCCD tracking systems.

• Created informational materials and presentations that increased enrollment and improved student awareness of resources.

• Served as Nursing Advisor for CEP, Mid-Point, and RN-BSN transfer pathways.

Testing Tech / GED Examiner & Coordinator Roles

Gateway & Phoenix Colleges 2006 – 2012

• Managed testing center operations, supervised staff, and ensured compliance with testing standards.

• Served as GED Examiner and coordinated exam security, test unit ordering, and scheduling.

• Collaborated with Disability Services, Dual Enrollment, and Recruitment to provide equitable testing support.

• Produced statistical reports and payroll tracking using Excel.

Presentations & Special Projects

• Nursing Information Sessions – Phoenix College Nursing Students

• Concurrent Enrollment Information Sessions – BSN & MSN Pathways

• College Success Workshops – “Importance of the Academic Advisor” for CPD150 & AAA115

• Bear Trax New Student Orientations – Phoenix College

• Advising Training Manual Development – Maricopa Community Colleges

Awards

• NACADA Global Academic Advising Award – First-Year Advisor

Key Skills

• Academic Advising & Student Support

• Degree Planning & Transfer Pathways

• Student Retention & Case Management

• Online & In-Person Advising (Chat, Phone, Email, Virtual Platforms)

• Orientation & Training Facilitation

• Transcript Evaluation & Degree Audit

• Collaboration with Faculty & Staff

• Student Information Systems (PeopleSoft, CRM, TES, HCM, Q-less, SightMax)

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