Customer Service Human Resources

Swathi Kommareddy

Concord, NC ***** 703-***-**** ******************@*****.***

Professional Summary

Self-motivated Customer Service professional with strong experience in customer-facing positions, including almost 3 years in the banking industry. Process transactions quickly and accurately, providing consistently excellent services to ensure satisfaction and promote ongoing business prioritize in fast paced environment. Demonstrate superb communication, interpersonal, and listening skills; enjoy working with individuals from diverse backgrounds and at all professional levels. Core competencies include:

Cash Management Sales Tools Banking Technology Problem Solving Account Selection and Opening Vault/ATM Microsoft Word, Outlook, PowerPoint, Excel

Professional Experience

Kids R Kids, Learning Academy Concord, NC March 2024 – Present Preschool Teacher

Developed and implemented age-appropriate curriculum to promote children's cognitive, social, and emotional development.

Fostered a safe, nurturing, and inclusive learning environment for children aged 3–5 years.

Planned and conducted engaging activities that encouraged creativity, exploration, and early literacy and numeracy skills.

Observed and assessed student progress, maintaining detailed records and communicating regularly with parents and caregivers.

Promoted positive behavior and social interaction through guided play, group activities, and conflict resolution strategies.

Collaborated with fellow teachers and school staff to enhance classroom experiences and ensure consistency in teaching approaches.

Maintained classroom cleanliness, organization, and safety in accordance with health and licensing standards. Infodyne Solutions, LLC Waxhaw, NC Mar 2022 – Feb 2024 Human Resources / Customer Service / IT Recruiter

Coordinated HR functions including recruitment, onboarding, employee relations, and performance management.

Maintained accurate employee records and ensured compliance with labor laws and company policies.

Assisted in the development and implementation of HR policies and procedures.

Supported employee engagement initiatives and facilitated conflict resolution and disciplinary actions.

Managed HR software systems and generated reports for management.

Managed full-cycle recruitment for IT positions, including sourcing, screening, interviewing, and hiring top technical talent.

Built strong pipelines through LinkedIn, job boards, referrals, and networking.

Collaborated with hiring managers to define job requirements and candidate profiles.

Conducted initial technical screenings and coordinated technical assessments.

Maintained recruitment databases and generated hiring reports for HR and leadership.

Delivered high-quality customer support through phone, email, and chat channels.

Resolved customer inquiries, complaints, and service issues efficiently to ensure satisfaction.

Maintained up-to-date knowledge of company products, services, and policies.

Documented all customer interactions accurately in CRM systems.

Collaborated with internal departments to address customer needs and escalate complex issues. Childcare Network Roanoke, VA Nov 2021 – Jan 2022 Office Administrator

Managed day-to-day administrative operations to ensure smooth office functioning.

Handled scheduling, calendar management, and coordination of meetings and appointments.

Maintained office supplies inventory and coordinated procurement with vendors.

Oversaw filing systems, documentation, and data entry for accurate record-keeping.

Assisted in bookkeeping tasks, including invoicing, petty cash, and basic accounting.

Acted as the first point of contact for visitors and internal communications.

Supported HR and management with onboarding, travel arrangements, and internal communications.

Ensured compliance with office policies and maintained a clean, organized workspace. Bank of India Hyderabad, Telangana, India Apr 2018 – Sept 2021 Teller/ Customer Service

Processed customer transactions efficiently, including deposits, withdrawals, transfers, and payments.

Balanced cash drawers daily and ensured accuracy in all financial transactions.

Provided information about bank products and services, promoting cross-selling opportunities.

Maintained a high level of security and confidentiality in handling customer accounts.

Resolved customer inquiries and issues with professionalism and accuracy.

Verified identification and ensured compliance with banking regulations and procedures.

Delivered prompt and courteous service to customers via phone, email, and in-person.

Assisted with account inquiries, issues, and product/service troubleshooting.

Handled complaints and escalations while ensuring customer satisfaction.

Educated customers on company offerings and guided them toward appropriate solutions.

Collaborated with internal departments to resolve issues efficiently and accurately. Education

Osmania University Hyderabad, Telangana, India

MBA [Master of Business Administration Focus: Human Resource]

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