Customer Service Call Center

DANIELA FERNÁNDEZ

Newburgh, New York · 580-***-****

***********@*****.*** · LinkedIn Profile Indeed Profile

Adaptable professional with 4.5 years of experience and proven knowledge of case management, legal advocacy, and customer service. Aiming to leverage my skills to successfully fill the role at your company

EXPERIENCE

AUGUST 2022 – PRESENT

MEDICAL CALL CENTER REPRESENTATIVE, Cornerstone family healthcare

Evaluated daily schedules accommodating patient flow and minimizing missed appointments.

Comforted patients by anticipating anxieties and answering questions.

Screened incoming phone calls, taking messages or forwarding to appropriate staff.

Maintained correspondence files to facilitate office operations.

Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.

Recorded patient and insurance payments, maintaining accurate financial records.

Typed reports and correspondence, fostering internal and external communication.

Scheduled patients for exams and screenings.

Managed calendar of events and schedules, coordinating appointments for staff members.

Transmitted correspondence and medical records by mail, e-mail and fax.

Completed documents, case histories and forms, such as intake and insurance forms.

Answered telephones and directed calls to appropriate staff.

Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.

Maintained medical records, technical library and correspondence files.

Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.

FEBRUARY 2022 – JULY 2022

RIDE OPERATOR, Legoland New York Resort

Trained to operate various rides/attractions in the park from the mechanical aspect from the control panel.

Kept informed of shut-down and emergency evacuation procedures.

Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons.

Fastened safety devices for patrons, and provided them with directions for fastening devices.

Inspected equipment to detect wear and damage.

Operated, drove, and explained use of mechanical riding devices and other automatic equipment.

Responded quickly to meet customer needs and resolve problems.

Provided assistance to patrons entering and exiting amusement rides.

Provided information about facilities, entertainment options and rules and regulations.

APRIL 2021 – OCTOBER 2021

PARALEGAL, Legal Aid Services of Oklahoma Inc.

Specifying in all cases related to Landlord/Tenant issues.

Responded quickly to meet customer needs and resolve problems.

Answered incoming inquiries or distributed to attorneys.

Contacted clients to conduct interviews and gain case information.

Would also take on Spanish only speaking clients from time to time.

MARCH 2019 – DECEMBER 2020

WORK STUDY STUDENT (NURSING DEPT), WESTERN OKLAHOMA STATE COLLEGE

Compiled, copy, sort and file records of office activities, business transactions and other activities.

Operated office machines, such as photocopiers and scanners, voice mail systems and personal computers.

Maintained and updated filing, inventory, mailing and database systems, either manually and used computer.

Typed, formatted, and proofread outgoing correspondence and documents.

Reviewed files and records to obtain information to respond to requests.

Delivered messages and ran errands.

Answered multi-line telephone system to direct calls and take messages.

Communicated with customers and employees to disseminate or explain information and address complaints.

Simplified office procedures to increase efficiency and productivity.

Handling of legal medical documents

SEPTEMBER 2018 – MARCH 2020

WORK STUDY STUDENT (CRIMINAL JUSTICE), WESTERN OKLAHOMA STATE COLLEGE

Helped in updating any information about job opportunities to draw attraction or interest for new students to the major.

Maintained student attendance records, grades and other required records.

EDUCATION

DECEMBER 2020

ASSOCIATE IN CRIMINAL JUSTICE, WESTERN OKLAHOMA STATE COLLEGE

3.90 GPA. Summa Cum Laude. President of the Criminal Justice Club. Member of TRIO

SKILLS

Spanish (Read/Write/Speak)

English (Read/Write/Speak)

Microsoft Office

Phone Etiquette

Filing

Typing

Transcription

Records Management

Interpretation

50 words per minute

Computer Skills

Office Experience

Appointment Scheduling

Data Entry

Front Desk

Translation

Docket Search

Legal Knowledge

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