Python for Data Analysis (Coursera), Advanced R for Econometrics (edX)
Resume:
Assil Nidale Sadeck
Ottawa, Ontario K1W0E4
# *****.******@*****.***
Objective
Bilingual Health Science graduate (University of Ottawa) and Data Analytics certificate recipient, combining rigorous analytical training with HR administration and customer-service strengths. Seeking a Government Data Analyst position to support public-health policy by cleaning, modeling, and visualizing health datasets for program evaluation and planning.
Education
2019–2024 Bachelor of Health Science, University of Ottawa, Ottawa, Ontario
GPA: 8/10
Awards & Scholarships:
- Dean’s Honour List
Additional
Courses
Python for Data Analysis (Coursera), Advanced R for Econometrics (edX), Data Visualization with Power BI (Udemy), Microsoft Fabric for Power Bi Developer (Udemy) Personal & Technical Skills
Languages Bilingual in English and French
Software Microsoft Office Suite, Python, R, MATLAB, Power BI Technical Proficient in quantitative and qualitative analysis, with a mathematical inclination and a strong analytical interest.
Other Strong interpersonal skills, time management, and teamwork Relevant Work Experience
2024–2025 Payment Service Officer(PM-01), Integrated Client Service Delivery, Ottawa, Ontario
Conducted daily and monthly reconciliations of client payment records, identifying and correcting discrepancies within 24 hours to prevent revenue leakage.
Identified common client questions and drafted a basic FAQ guide, helping peers answer routine inquiries more quickly.
Followed strict multi-factor authentication and security protocols to protect client information. 2023 Customer Service Agent, Intuit QuickBooks Online, Ottawa, Ontario
Leveraged deep product knowledge and our CRM system (e.g. Salesforce) to troubleshoot user problems and recommend workarounds, boosting customer satisfaction scores.
Mapped and documented the full troubleshooting workflow (using Visio/Flowcharts), which help standardized steps across the team and cut average resolution time.
Delivered end-to-end support for 20–30 client inquiries per day via phone and email, ensuring accurate issue diagnosis and timely resolution.
2022-2023 Junior HR Administrators, Human Resources and Skills Development Canada (HRSDC), Ottawa, Ontario
Maintained and audited HR data in Curam and the Integrated Talent Recruitment Tracking System
(iTRTS), ensuring timely updates for both employee and applicant records.
Managed end-to-end scheduling for assessment boards and interviews through iTRTS—coordinating calendars for 50+ candidates per cycle and handling accommodation requests.
Liaised with departmental clients and candidates to collect documentation, ensuring seamless progression through the staffing process.
Implemented a digital filing structure within Curam for candidate files, improving retrieval efficiency and reducing paper handling
Drafted job advertisements, offer letters, and official notifications directly in iTRTS and Curam, adhering to Government of Canada compliance and style guidelines. Volunteer Experience
2016-2018 Summer Camp Volunteer, Biomedical Research Program, University of Ottawa, Ottawa, ON
Led hands-on science workshops for groups of 12–15 children (ages 4–7), translating complex biological concepts (e.g., plant germination, simple enzyme demos) into fun, age-appropriate experiments.
Collaborated with a team of 4 volunteers to ensure all safety protocols were rigorously followed, achieving zero incidents across three summers.
Created take-home activity sheets summarizing key learnings, boosting parental engagement and reinforcing scientific curiosity beyond the camp.
2016 Community Agent and Mentor, C.E.S.O.C., Ottawa, Ontario
Provided mentorship and support to newly arrived refugees, offering emotional support and job-related guidance.
Assisted with language instruction and cultural orientation to help newcomers integrate into Canadian society.
References
Available upon request.
Contact this candidate