Mental Health Customer Service

Julissa Hernandez

Chicago, IL, ***** 603-***-**** ******************@*****.***

Education

Associate in arts (A.A.) in Psychology May 2023 Joliet Junior College, Joliet, IL, US

Bachelor of Arts (B.A.) in Clinical Psychology Candidate Expected Graduation Autumn 2025 DePaul University, Chicago, IL, US

Experience

Server June 2025 — Present Trader Todd’s, Chicago, Illinois

Manager: William Gold 773-***-****

Customer Service – Ability to provide friendly, efficient, and attentive service to ensure a positive dining experience.

Multitasking – Skilled at handling multiple tables, orders, and guest requests simultaneously in a fast-paced environment.

Point of Sale (POS) Systems – Proficient in using digital ordering and payment systems accurately and efficiently.

Teamwork – Works well with kitchen staff, fellow servers, and management to ensure smooth operations and guest satisfaction.

Menu Knowledge – Strong understanding of food and beverage items to make recommendations and answer guest questions confidently.

Mental Health Associate March 2024 – Present Riveredge Hospital, Forest Park, Illinois

Manager: Sarah Price 708-***-****

Provide direct care to children and adolescents facing a variety of mental health challenges, helping them navigate emotional and psychological difficulties

Significant part of my responsibility involves leading therapeutic groups, where I facilitate activities and discussions that promote emotional expression, coping skills, and personal growth

Offering emotional care and monitoring the progress of each patient

Work closely with a multidisciplinary team, including nurses, therapists, doctors, and social workers, to implement treatment plans that address individual needs

I’ve gained a deeper understanding of child and adolescent mental health, especially the complexities of trauma, anxiety, depression, and other mental health disorders

Receptionist September 2024- Present Riveredge Hospital, Forest Park, Illinois

Manager: Nery Ortiz 773-***-****

Handle and transfer phone calls

Call codes to specific units

Guide visitors to appointments

Answer questions about programs

Answer questions about being admitted and the process

Babysitter June 2023- August 2024

Self-Employed — New Lenox, IL

Provided reliable child care for children aged 4-7, ensuring safety and engagement in age-appropriate activities.

Prepared meals, assisted with homework, and maintained a clean, organized environment.

Communicated regularly with parents to update them on activities, progress, and concerns.

Developed strong time-management, problem-solving, and multitasking skills.

Amazon Associate June 2021 – February 2025 Amazon Fulfillment Warehouse, Channahon, Illinois

Followed company policies regarding loading and unloading procedures for all incoming, outgoing freight shipments.

Communicated with supervisors and team members to ensure proper product handling.

Utilized excellent communication skills when interacting with co-workers, management staff and customers.

Identified workplace safety hazards and reported findings to supervisors.

Displayed ability to work well under pressure and follow strict deadlines efficiently.

Aided team members in order to complete projects within timeline constraints.

Team Lead September 2020 - May 2021 Dunkin Donuts, Channahon, Illinois

Manager: Faisal K. 224-***-****

Supervised the daily work of staff to ensure work prioritization and quality.

Mentored and coached team members to ensure successful performance.

Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.

Resolved problems and escalated high-level issues to supervisor within established timeframes.

Addressed customer questions and recommended appropriate products and services to increase satisfaction.

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